매니큐어와 페디큐어 서비스가 고객 스트레스에 미치는 영향 : 기혼 직장인 여성을 중심으로 = The Effect of Manicure and Pedicure Services on Customers` Stress: With a Focus on Married Working Women

다국어 초록 (Multilingual Abstract)

With an increase in women`s participation in public life today, working women`s occupational stress arising from changes in gender roles has emerged as an important social problem. However, insufficient are both ways to mitigate such stress in terms of beauty and health and research on related services. The current study investigated the effect of manicure and pedicure services at nail shops on married working women`s stress. The data of this study consisted of the responses of 40 married working women in their 30s living in Seoul both to nail art intervention procedures and on a stress evaluation survey. As for the dependent variable, the cognitive stress response scale was used; and the independent variable consisted of the respondents` socioeconomic characteristics. Differences in stress reduction among intervention groups were calculated by using two-way analysis of variance. According to the results of the study, stress decreased in the group who had received either manicure or pedicure service, and stress decreased significantly in the group who had received both services as well. In particular, the effect of reduction in ambivalent stress was notable among working women in their late 30s who had been married for many years when they had received both manicure and pedicure services. The current study shows that nail art intervention procedures are effective for reducing married working women`s stress. Consequently, it is necessary to systemize nail art in terms not only of beauty but also of mental health and to promote customer satisfaction and the development of related industries.

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