학생 특성별 대학교육 만족요인에 대한 중요도-만족도 분석 = The important-satisfaction analysis of educational satisfaction by the student`s characteristics

다국어 초록 (Multilingual Abstract)

The purpose of this study was to reduce the drop out rates and enhance the quality of education in a university by providing educational services appropriate to the students` needs based on the students satisfaction survey. For this purpose, The questionnaire composed of 10 factors and 41 questions was developed to measure the students` satisfaction, then the survey of 2,023 H-university students was conducted. t-test and ISA were performed according to the students` gender and grade. Firstly, the differences between importance and satisfaction of the every factors were statistically meaningful by the gender and grade. This results implicated that there was apparent needs to enhance student satisfaction through the improving educational services in the university. Secondly, by students` gender and grade, the perception of importance and satisfaction was different. That is, female students` score of importance was higher than male students, but score of satisfaction was lower than male students. This results indicated that more attention was needed to female students to meet their expectations. Specially, the female students` scores of administrative services and students` supports were lower that 3.0. The freshmen`s scores of importance and satisfaction were lowest, and this implies that adaptation to their college life is related with educational satisfaction. Thirdly, by results of ISA, there were many common factors regardless of gender and grade in the “concentrate here” areas, so these factors were most importantly addressed by the university authorities. Two additional factors included in “concentrate here” by the female students were “curriculum” and “administrative services”. “University image” was included in the “concentrate here” area by all of the grades except 4th year students. Based on there results, some suggestions were proposed to improve students` satisfaction.

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