대중교통 서비스 품질 평가의 국내외 연구 동향 및 시사점 (A Review on the evaluation of transit quality of service)

다국어 초록 (Multilingual Abstract)

Internal and external conditions are currently changing-e.g, climate change increased awareness of energy crisis, and accelerated paradigm about green growth. Accordingly, revitalization of public transportation which enables green transportation system is receiving more attention than the past. Meanwhile, as the incom level increased, people required better quality of service, and consequently, various proposals about improving the services are being promoted. Generally, the quality of the spaces within transit in developed countries is represent the quality of life, thus concerns about the transit service of quality are emerging.
This study, through the domestic and abroad studies about transit service quality, redefines transit service quality including rail and reviews the related categories. In that order this study deducts each type of evaluation categories and factors, with comparing and reviewing with various cases in Korea and overseas. Based on the whole process, the paper elicits implications and proposes to the research about the evaluation of transit quality of service

목차 (Table of Contents)

• ABSTRACT
• 1. 서론
• 2. 관련문헌 검토
• 3. 기존연구 간 비교
• 4. 적용사례
• 5. 시사점 및 활용방안
• 참고문헌