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      호텔기업에서의 지식경영 순환활동에 대한 탐색적 접근

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      https://www.riss.kr/link?id=A100117425

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      다국어 초록 (Multilingual Abstract)

      Firms are assumed to have always been oriented toward accumulating and applying knowledge to create economic value and competitive advantage. Researchers as well as practitioners need more rigorous results about such issues, especially how much the knowledge management strategic initiatives may have an influence on the firm`s competitiveness. Despite the importance of tacit knowledge in the hotel industry there is little research about knowledge circulation activity. Most studies have been conducted from the marketing or customers` perspectives. There is a lack of research which investigates the competitive power of the hotel from the viewpoint of knowledge management. We therefore suggest the need for a empirical study which we have defined as four components that can be used to determine the knowledge circulation activities (KCA) knowledge creation, knowledge accumulation, knowledge sharing, knowledge internalization. When KCA efficiency increases, knowledge management efficiency will also expand, enabling firms to become knowledge intensive. In this sense, we need an empirical study adopting statistical approaches due to the existence of abundant knowledge management case studies. To fill this research void, this study proposes a research model testing whether knowledge circulation activities could improve corporate competitiveness. We collected 140 valid questionnaires from participants in knowledge circulation activities in the Hospitality industry and applied a structural equation model using PLS. Empirical results showed that knowledge circulation activities have a positive impact on knowledge management efficiency and finally corporate competitiveness.
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      Firms are assumed to have always been oriented toward accumulating and applying knowledge to create economic value and competitive advantage. Researchers as well as practitioners need more rigorous results about such issues, especially how much the kn...

      Firms are assumed to have always been oriented toward accumulating and applying knowledge to create economic value and competitive advantage. Researchers as well as practitioners need more rigorous results about such issues, especially how much the knowledge management strategic initiatives may have an influence on the firm`s competitiveness. Despite the importance of tacit knowledge in the hotel industry there is little research about knowledge circulation activity. Most studies have been conducted from the marketing or customers` perspectives. There is a lack of research which investigates the competitive power of the hotel from the viewpoint of knowledge management. We therefore suggest the need for a empirical study which we have defined as four components that can be used to determine the knowledge circulation activities (KCA) knowledge creation, knowledge accumulation, knowledge sharing, knowledge internalization. When KCA efficiency increases, knowledge management efficiency will also expand, enabling firms to become knowledge intensive. In this sense, we need an empirical study adopting statistical approaches due to the existence of abundant knowledge management case studies. To fill this research void, this study proposes a research model testing whether knowledge circulation activities could improve corporate competitiveness. We collected 140 valid questionnaires from participants in knowledge circulation activities in the Hospitality industry and applied a structural equation model using PLS. Empirical results showed that knowledge circulation activities have a positive impact on knowledge management efficiency and finally corporate competitiveness.

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      참고문헌 (Reference)

      1 윤세남, "호텔기업의 지식공유 성과에 영향을 미치는 요인에 대한 연구" 한국관광연구학회 20 (20): 231-243, 2006

      2 선우영수, "호텔기업의 지식경영활동이 경영성과에 미치는 연구" 한국호텔경영학회 227-236, 2008

      3 문정희, "호텔기업의 지식경영전략에 관한 연구: 지식지향 인프라, 고객지식의 획득 및 활용, 성과간의 구조적 관계에 관한 탐색" 한국호텔외식경영학회 16 (16): 101-120, 2007

      4 이호길, "호텔기업의 지식경영 핵심요인과 지식공유문화가 종사원의 직무만족과 조직몰입에 미치는 영향" 대한관광경영학회 17 (17): 5-108, 2002

      5 김정승, "호텔기업의 CRM 시스템 구축이 고객성과에 미치는 영향에 관한 연구" 한국마케팅과학회 (11) : 147-163, 2003

      6 김장익, "외식기업의 지식공유 저해요인이 개인 및 조직 업무성과와 기업의 경영성과에 미치는 영향" 한국외식경영학회 10 (10): 319-340, 2007

      7 최영기, "여행업의 지식경영 도입방안에 관한 연구" 7 (7): 303-322, 2003

      8 이익수, "여행사의 지식경영 도입방안에 관한연구" 10 : 178-200, 2000

      9 윤주, "관광지식정보시스템 수용결정요인 검증" 한국호텔외식경영학회 16 (16): 15-34, 2007

      10 권순재, "관광산업에서의 지식경영활동과 지식경영효율성 향상에 관한 실증연구" 한국지식경영학회 10 (10): 1-16, 2009

      1 윤세남, "호텔기업의 지식공유 성과에 영향을 미치는 요인에 대한 연구" 한국관광연구학회 20 (20): 231-243, 2006

      2 선우영수, "호텔기업의 지식경영활동이 경영성과에 미치는 연구" 한국호텔경영학회 227-236, 2008

      3 문정희, "호텔기업의 지식경영전략에 관한 연구: 지식지향 인프라, 고객지식의 획득 및 활용, 성과간의 구조적 관계에 관한 탐색" 한국호텔외식경영학회 16 (16): 101-120, 2007

      4 이호길, "호텔기업의 지식경영 핵심요인과 지식공유문화가 종사원의 직무만족과 조직몰입에 미치는 영향" 대한관광경영학회 17 (17): 5-108, 2002

      5 김정승, "호텔기업의 CRM 시스템 구축이 고객성과에 미치는 영향에 관한 연구" 한국마케팅과학회 (11) : 147-163, 2003

      6 김장익, "외식기업의 지식공유 저해요인이 개인 및 조직 업무성과와 기업의 경영성과에 미치는 영향" 한국외식경영학회 10 (10): 319-340, 2007

      7 최영기, "여행업의 지식경영 도입방안에 관한 연구" 7 (7): 303-322, 2003

      8 이익수, "여행사의 지식경영 도입방안에 관한연구" 10 : 178-200, 2000

      9 윤주, "관광지식정보시스템 수용결정요인 검증" 한국호텔외식경영학회 16 (16): 15-34, 2007

      10 권순재, "관광산업에서의 지식경영활동과 지식경영효율성 향상에 관한 실증연구" 한국지식경영학회 10 (10): 1-16, 2009

      11 Ryu,C., "knowledge acquisition via three learning processes in enterprise information portals:learning-by-investment,learning-by-doing,and learning-from-others" 29 (29): 245-278, 2005

      12 Bock,G.W., "behavioral intention formation in knowledge sharing:examining the roles of extrinsic motivators,social-psychological forces,and organizational climate" 29 (29): 87-111, 2005

      13 Demarest,M, "Understanding Knowledge Management" 30 (30): 374-384, 1997

      14 Bayraktaroglu,S., "Transforming hotels into learning organizations:A new strategy for going global" 24 : 149-154, 2003

      15 Leonardi,P.M., "Transformational technologies and the creation of new work practices:making implicit knowledge explicit in task-based offshoring" 32 (32): 411-436, 2008

      16 Furunes,T, "Training paradox in the hotel industry" 5 (5): 231-248, 2005

      17 Espinosa,M.M.B., "The transmission of knowledge by means of strategic alliances:An application in the hotel industry" 8 (8): 19-34, 2003

      18 Nonaka,I., "The concep of"Ba":building a foundation for knowledge creation" 40 (40): 3-54, 1998

      19 Hansen,M, "The Search-Transfer Problem:The Role of Week Ties in Sharing Knowledge across Organization Subunits" 44 : 82-111, 1999

      20 Leonard,D., "The Role of Tacit Knowledge in Group Innovation" 40 (40): 112-132, 1998

      21 Chin, W.W, "The Partial Least Squares Approach to Structural Equation Modeling in Modern Methods for Business Research" Lawrence Erlbaum Associates 295-336, 1998

      22 Gronau,N, "The Knowledge Cafe´:Aknowledge management system and its application to hospitality and tourism" 3 (3): 75-88, 2002

      23 Wold, H, "Soft modeling: The Basic Design and Some Extensions in System under Indirect Observation" North-Holland Publishing Company 1982

      24 Wu,W.W., "Selecting knowledge management strategies by using the analytic network process" 32 (32): 841-847, 2007

      25 Yang,J.T, "Qualitative knowledge capturing and organizational learning: Two case studies in Taiwan hotels" 25 : 421-428, 2004

      26 Nunnally,J.C, "Psychometric Theory" McGraw-Hill 1994

      27 Ogaard,T., "Perceptions of organizational structure in the hospitality industry: Consequences for commitment, job satisfaction and perceived performance"

      28 Hair, "Multi-variate data analysis" Prentice-Hall International 1998

      29 Agut,S., "Managerial competency needs and training requests:The case of the Spanish tourist industry" 13 (13): 31-51, 2002

      30 Kyriakidou,O., "Learning by example. Benchmarking organizational culture in hospitality, tourism and leisure SMEs" 12 (12): 2005

      31 Hallin,C.A., "Knowledge management in the hospitality industry:A review of empirical research" 29 : 366-381, 2008

      32 Zander,D., "Knowledge and the Speed of the Transfer and Imitation of Organizational Capabilities:An Empirical Test" 6 (6): 76-92, 1995

      33 Sviokla,J.J, "Knowledge Workers and Radically New Technology" 37 (37): 25-40, 1996

      34 Alavi,M., "Knowledge Management Systems: Emerging Views and Practices from the Field" 1999

      35 Prusak,L, "Knowledge Management : The Ultimate Competitive Weapon IBM Global Service"

      36 Lee,K.C., "KMPI:measuring knowledge management performance" 42 : 469-482, 2005

      37 Yang,J.T, "Job-related knowledge sharing:Comparative case studies" 8 (8): 118-126, 2004

      38 Ingram,P., "Interorganizational learning and the dynamics of chain relationships" 18 : 109-139, 2001

      39 Sveiby,K.E., "Intellectual capital:Thinking ahead"

      40 Roos,J., "Intellectual Capital:Navigating in the New Business Landscape" New York Univ. Press 1998

      41 Brooking,A., "Intellectual Capital:Core Assetfor the Third Millennium Enterprise" International Thomson Business Press 1996

      42 Aksu,A.A., "Individual learning and organization culture in learning organizations" 20 (20): 422-441, 2005

      43 Maier,R., "Implementing process-oriented knowledge management strategies" 7 (7): 62-62, 2003

      44 O'Dell,C., "If Only We knew What We know:Identification and Transfer of internal Best Practices" 40 (40): 154-174, 1998

      45 Gjelsvik,M, "Hotels as learning arenas" 2 : 31-48, 2002

      46 Nonaka,I., "H.The Knowledge Creating Company" Oxford University Press 1995

      47 Engstrom,T.E.J., "Evaluating intellectual capital in the hotel industry" 4 (4): 287-303, 2003

      48 Fornell,C., "Evaluating Structural Equation Models with Unobservablev Variables and Measurement Error" 18 (18): 39-51, 1981

      49 O'Leary,D.E, "Enterprise Knowledge Management" 54-61, 1998

      50 Plessis,M, "Drivers of knowledge management in the corporate environment" 25 (25): 193-202, 2005

      51 Wijnhoven, F, "Development Scenarios, for Organizational Memory Information Systems" 16 (16): 121-145, 2000

      52 Holsapple,C.W.and Joshi,K.D, "Description and Analysis of Existing Knowledge Management Frameworks" 1999

      53 Tuomi,I, "Data Is More Than Knowledge:Implications of the Reversed Knowledge Hierarchy for Knowledge Management and Organizational Memory" 16 (16): 103-117, 2000

      54 Stacey,R, "Complex responsive processes in organizations:Learning and knowledge creation" Routledge 2001

      55 Choi,B., "An Empirical investigation of KM styles and their effect on corporate performance" 40 (40): 403-417, 2003

      56 Canina,L., "Agglomeration effects and strategic orientations:Evidence from the US lodging industry" 48 (48): 565-581, 2005

      57 Yang,J.T., "Advancing organizational effectiveness and knowledge management implementation" 25 : 593-601, 2004

      58 Stein,E.W., "Actualizing Organizational Memory with Information Systems" 6 (6): 83-117, 1995

      59 Steiner,T., "A frame-based knowledge management tool for hospitality front desks" 2004

      60 March,A, "A Note on Knowledge Management" 75 (75): 55-74, 1997

      61 Nonaka,I, "A Dynamic Theory of Organizational Knowledge Creation" 5 (5): 14-37, 1994

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2018-01-08 학회명변경 영문명 : (KHTA) -> Korean Hospitality and Tourism Academe KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2016-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2015-11-27 학회명변경 영문명 : Korean Hospitality and Tourism Academe(KOHTA) -> (KHTA) KCI등재
      2015-05-19 학회명변경 한글명 : 한국호텔외식경영학회 -> 한국호텔외식관광경영학회
      영문명 : Korean Academic Society Of Hospitality Administration(Kasha) -> Korean Hospitality and Tourism Academe(KOHTA)
      KCI등재
      2015-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2011-09-27 학술지명변경 외국어명 : Korea Academic Society of Hotel Administration -> Korean Journal of Hospitality and Tourism(KJHT) KCI등재
      2011-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2009-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2007-08-13 학회명변경 한글명 : 한국호텔경영학회 -> 한국호텔외식경영학회
      영문명 : Korean Academic Society Of Hospitality Administration(Kasha) -> Korean Academic Society Of Hospitality Administration(Kasha)
      KCI등재
      2006-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2005-05-26 학술지명변경 한글명 : Korean Journal of Hotel Administration -> Korean Journal of Hospitality Administration
      외국어명 : Korean Journal of Hotel Administration -> Korean Journal of Hospitality Administration
      KCI등재후보
      2005-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2003-01-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 2.62 2.62 2.64
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      2.68 2.64 3.073 0.55
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