중소기업을 위한 6시그마 모형 = Six Sigma Model for Small and Medium Sized Companies

다국어 초록 (Multilingual Abstract)

Six Sigma is a powerful management strategy focused on customer satisfaction. It can be used to improve management and manufacturing processes, improve the quality of products and services, reduce costs and making profits. In these days, Six Sigma is adopted even in R＆D, marketing, and process development. It utilizes a roadmap called DMAIC (Define, Measure, Analyze, Improve, and Control), which is a structured and statistical approach. It was first introduced in Korean companies such as Doosan Heavy Industries Co. Ltd., Samsung SDI, LG Electronics around 1996. But now, a lot of Korean companies are implementing Six Sigma as one of their initiatives. While Six Sigma is widely adopted and it shows its effectiveness in many large companies, it is still difficult for small and medium sized companies to implement it. Their business environments are rather poor and there are not enough resources available in a small and medium sized company.
In this thesis, a Six Sigma model for small and medium sized companies is considered. First, the concept, definitions, and the history of Six Sigma are reviewed and it is compared with other quality improvement methods and problem solving procedures. And then, the problems solving methods are also reviewed that have been already adopted in small and medium sized companies.
It is found that five success factors of management leadership, Six Sigma organization and belt system, education and training, recognition and reward system, and the selection of right project are necessary for implementing Six Sigma successfully in a small and medium sized company. Finally, two Six Sigma implementation cases of small and medium sized companies in Changwon are shown.

목차 (Table of Contents)

• Abstract = ⅰ
• 목차 = ⅲ
• 제Ⅰ장 서론 = 1
• 1.1 연구의 배경 및 목적 = 1
• 1.2 연구의 방법 및 범위 = 2
• 제Ⅱ장 6시그마 경영혁신 전략 = 4
• 2.1 6시그마 정의 = 4
• 2.2 6시그마의 역사 = 6
• 2.3 6시그마 도입배경 = 7
• 2.4 6시그마와 기존 품질운동과의 차이 = 9
• 2.5 6시그마 문제해결절차 = 12
• 2.6 국내 6시그마 도입현황 = 16
• 제Ⅲ장 중소기업에서 6 시그마 적용 시 문제점 및 적용방안 = 18
• 3.1 중소기업의 특성 = 18
• 3.2 중소기업에서 6시그마 적용 시 문제점 및 해결방안에 대한 선행연구 검토 = 19
• 3.3 중소기업에서의 6시그마 적용방안 = 24
• 3.3.1 경영자의 리더십 = 25
• 3.3.2 추진조직 및 Belt 제도 = 27
• 3.3.3 교육과 훈련 = 31
• 3.3.4 올바른 프로젝트 선정 = 32
• 3.3.5 추진 프로세스 = 33
• 3.3.6 평가 및 보상제도 = 33
• 제Ⅳ장 추진기업 사례연구 = 35
• 4.1 창원특수강 = 36
• 4.2 HSD엔진 = 44
• 제Ⅴ장 결론 = 64
• 참고문헌 = 66