Organizational Decision Support Systems : An Approach for Modeling Problem-Solving Work 문제해결활동의 모형화를 위한 기법 = 조직의사결정지원시스템

다국어 초록 (Multilingual Abstract)

Despite the popularity of decision support systems over the last decade, the issue of supporting individual decision markers has been questioned. More recently, the role of supporting multiple decision makers has been addressed in the research of group decision support systems. However, there is no clear indication on whether their proposed systems can support decision-marking in the organizational context. In this paper, we first contrast organizational decision making with individual and group decision making, in order to identify requirements of computer support for organizational decision making. The requirements derived indicate several characteristics which are to be considered in the design of organizational decision support systems. Then, we present an approach for modeling problem-solving work for these systems. The application of this approach is illustrated with a simplistic ＇scenario＇of organizational decision-making situations.

목차 (Table of Contents)

• 1. Introduction
• 2. The Nature of Organizational Decision Making Situations
• 3. Organizational Decision Support systems
• 3.1. Requirements on Organizational Decision Support Systems(ODSS)
• 3.2. An Architecture of ODSS
• 4. An Approach for Modeling Problem Solving Work
• 4.1. Previous Conceptual Models of Office Work
• 4.2. A Representation Scheme for ODSS
• 4.3. A Conceptual Model of Problem Solving Tasks
• 5. An Illustration and Evaluation of Our Approach
• 5.1. An Illustration of Applying the Representation Tool
• 5.2. Evaluation Our Approach
• 6. Summary