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    An Examination of the Effects of Brand Awareness, Brand Familiarity, and Brand Image on Brand Trust : A Structural Model = 구조방정식을 이용한 브랜드 인지, 브랜드 친숙도, 브랜드 이미지가 브랜드 신뢰에 미치는 영향 분석

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    https://www.riss.kr/link?id=A101706451

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    국문 초록 (Abstract) kakao i 다국어 번역

    본 연구에서는 호스피탈리티 산업에서도 특히 외식산업분야의 브랜드인지, 브랜드 친밀도, 브랜드 이미지, 브랜드 신뢰간의 인과관계를 살펴보는 것을 목적으로 하고 있다. 제시된 연구모형의 이론적 검증을 하기위해 브랜드인지, 친밀도, 이미지, 그리고 브랜드 신뢰에 대한 광범위한 문헌연구를 토대로 연구모형을 도출하였으며, 도출한 연구모형의 실증분석을 위한 예비조사를 통해 브랜드이미지 형성에 유의한 영향을 줄 수 있는 브랜드 관련요인을 파악하고자 하였다. 본 연구에서는 또한 구조방정식을 활용하여 구성개념간의 인과관계를 검증하고자 하였다. 본 연구에서 제시된 결론 및 시사점을 통해 호스피탈리티 관련분야의 실무적 시사점을 제시해줄 수 있을 것으로 판단된다.
    번역하기

    본 연구에서는 호스피탈리티 산업에서도 특히 외식산업분야의 브랜드인지, 브랜드 친밀도, 브랜드 이미지, 브랜드 신뢰간의 인과관계를 살펴보는 것을 목적으로 하고 있다. 제시된 연구모...

    본 연구에서는 호스피탈리티 산업에서도 특히 외식산업분야의 브랜드인지, 브랜드 친밀도, 브랜드 이미지, 브랜드 신뢰간의 인과관계를 살펴보는 것을 목적으로 하고 있다. 제시된 연구모형의 이론적 검증을 하기위해 브랜드인지, 친밀도, 이미지, 그리고 브랜드 신뢰에 대한 광범위한 문헌연구를 토대로 연구모형을 도출하였으며, 도출한 연구모형의 실증분석을 위한 예비조사를 통해 브랜드이미지 형성에 유의한 영향을 줄 수 있는 브랜드 관련요인을 파악하고자 하였다. 본 연구에서는 또한 구조방정식을 활용하여 구성개념간의 인과관계를 검증하고자 하였다. 본 연구에서 제시된 결론 및 시사점을 통해 호스피탈리티 관련분야의 실무적 시사점을 제시해줄 수 있을 것으로 판단된다.

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    The aim of this paper is to extend our understanding of the causal relationships among brand awareness, brand familiarity, brand image, and brand trust in the hospitality industry, with a particular emphasis on the restaurant business. In order to provide a theoretical background for the proposed model, the authors first undertook an extensive review of the relevant literature on brand awareness, brand familiarity, brand image, and brand trust Based on the synthesis of the literature, this study aims to propose a research model and hypotheses. To accomplish this objective, a pretest was conducted to identify the brand associations that contribute to brand image. This study also addresses the apparent causal relationships among the constructs by means of structural equation modeling. Consequently, the results of this study may provide important theoretical and practical implications for the hospitality industry.
    번역하기

    The aim of this paper is to extend our understanding of the causal relationships among brand awareness, brand familiarity, brand image, and brand trust in the hospitality industry, with a particular emphasis on the restaurant business. In order to pro...

    The aim of this paper is to extend our understanding of the causal relationships among brand awareness, brand familiarity, brand image, and brand trust in the hospitality industry, with a particular emphasis on the restaurant business. In order to provide a theoretical background for the proposed model, the authors first undertook an extensive review of the relevant literature on brand awareness, brand familiarity, brand image, and brand trust Based on the synthesis of the literature, this study aims to propose a research model and hypotheses. To accomplish this objective, a pretest was conducted to identify the brand associations that contribute to brand image. This study also addresses the apparent causal relationships among the constructs by means of structural equation modeling. Consequently, the results of this study may provide important theoretical and practical implications for the hospitality industry.

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    목차 (Table of Contents)

    • Abstract
    • Ⅰ. INTRODUCTION
    • Ⅱ. LITERATURE REVIEW
    • Ⅲ. RESEARCH METHOD
    • Ⅳ. RESEARCH RESULTS
    • Abstract
    • Ⅰ. INTRODUCTION
    • Ⅱ. LITERATURE REVIEW
    • Ⅲ. RESEARCH METHOD
    • Ⅳ. RESEARCH RESULTS
    • Ⅴ. CONCLUSION and IMPLICATIONS
    • References
    • 요약
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    참고문헌 (Reference)

    1 Woodward, T., "Using brand awareness and brand image in tourism channels of distribution" 6 (6): 119-130, 2000

    2 Gursoy, D., "Travelers' prior knowledge and its impact on their information search behavior" 28 (28): 66-94, 2004

    3 Williams, A. P., "Tourism destination brands and electronic commerce: towards synergy" 5 (5): 263-275, 1999

    4 Anderson, E., "The use of pledges to build and sustain commitment in distribution channels" 29 : 18-34, 1989

    5 Flavián, C., "The role played by perceived usability, satisfaction and consumer trust on website loyalty" 43 (43): 1-14, 2006

    6 Hecker, S. E., "The role of expectancy and relevant in memory for verbal and visual information: what is incongruency?" 18 : 475-492, 1992

    7 Kim, H., "The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants" 26 (26): 549-560, 2005

    8 Zboja, J. J., "The impact of brand trust and satisfaction on retailer repurchase intentions" 20 (20): 381-390, 2006

    9 Hospitality Industry News, "The hospitality industry"

    10 Back, K. J., "The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry" 29 (29): 448-467, 2005

    1 Woodward, T., "Using brand awareness and brand image in tourism channels of distribution" 6 (6): 119-130, 2000

    2 Gursoy, D., "Travelers' prior knowledge and its impact on their information search behavior" 28 (28): 66-94, 2004

    3 Williams, A. P., "Tourism destination brands and electronic commerce: towards synergy" 5 (5): 263-275, 1999

    4 Anderson, E., "The use of pledges to build and sustain commitment in distribution channels" 29 : 18-34, 1989

    5 Flavián, C., "The role played by perceived usability, satisfaction and consumer trust on website loyalty" 43 (43): 1-14, 2006

    6 Hecker, S. E., "The role of expectancy and relevant in memory for verbal and visual information: what is incongruency?" 18 : 475-492, 1992

    7 Kim, H., "The relationship between brand equity and firms’ performance in luxury hotels and chain restaurants" 26 (26): 549-560, 2005

    8 Zboja, J. J., "The impact of brand trust and satisfaction on retailer repurchase intentions" 20 (20): 381-390, 2006

    9 Hospitality Industry News, "The hospitality industry"

    10 Back, K. J., "The effects of image congruence on customers’ brand loyalty in the upper middle-class hotel industry" 29 (29): 448-467, 2005

    11 Arora, R., "The effect of perceived service quality and name familiarity" 10 (10): 22-34, 1996

    12 Morgan, R. M., "The commitment-trust theory of relationship marketing" 58 (58): 20-38, 1994

    13 Yoon, S. J., "The antecedents and consequences of trust in online-purchase decisions" 16 (16): 47-63, 2002

    14 Keller, K. L., "Strategicbr and management : building, measuring, and managing brand equity" Prentice Hall 2003

    15 Kapferer, J. N., "Strategic brand management" Free Press 1994

    16 Chiou, J. S., "Service quality, trust, specific asset investment, and expertise: direct and indirect effects in a satisfaction-loyalty framework" 34 (34): 613-627, 2006

    17 Matzler, K., "Risk aversion and brand loyalty: the mediating role of brand trust and brand affect" 17 (17): 154-162, 2008

    18 Janiszewski, C., "Pre attentive more exposure effects" 20 (20): 376-392, 1993

    19 Sen, S., "Mere-possession effects without possession in consumer choice" 24 (24): 105-117, 1997

    20 Aaker, D. A., "Managing brand equity: capitalising on the value of a brand name" The Free Press 1992

    21 Holden, S. J. S., "Know the name, forget the exposure: brand familiarity versus memory of exposure context" 16 (16): 479-496, 1999

    22 Bhattacherjee, A., "Individual trust in online firm: scale development and initial test" 19 (19): 211-241, 2002

    23 Dobni, D., "In search of brand image: a foundation analysis" 17 (17): 110-119, 1990

    24 Valkenburg, P. M., "Identifying determinants of young children’s brand awareness" 26 : 456-468, 2005

    25 Lehu, J-M., "Fidelizar al Cliente" Piado´s 2001

    26 Cheskin Research, "E–commercetruststudy" 1999

    27 MacKay, M. M., "Evaluation of brand equity measures: Further empirical evidence" 10 (10): 38-51, 2001

    28 Grover, R., "Evaluating the multiple effects of retail promotions on brand loyal and brand switching segments" 29 (29): 76-89, 1992

    29 Ha, H. Y., "Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust" 4 (4): 438-452, 2005

    30 François, P., "Ecological validation of alternative consumer-based brand strength measures" 12 (12): 321-332, 1995

    31 Gefen, D., "E-commerce the role of familiarity and trust" 28 (28): 725-737, 2000

    32 Kandampully, J., "Do hoteliers need to manage image to retain loyal customer?" 19 (19): 435-443, 2007

    33 Alba, J.W., "Dimensions of consumer expertise" 13 (13): 411-435, 1987

    34 Delgado-Ballester, E., "Development and validation of a brand trust scale" University of Minnesota-Twin Cities 2008

    35 Yoo, B., "Developing and validating a multidimensional consumer-based brand equity scale" 52 (52): 1-14, 2001

    36 Greenfield Online, "Cyber shoppers research report #13197. Online Marketing Research conducted on behalf of Better Business Bureau"

    37 Kandampully, J., "Customer loyalty in the hotel industry: the role of customer satisfaction and image" 12 (12): 346-351, 2000

    38 Lau, G. T., "Consumers’ trust in a brand and the link to brand loyalty" 4 (4): 341-370, 1999

    39 Keller, K. L., "Conceptualizing, measuring and managing customer based brand equity" 57 (57): 1-22, 1993

    40 Kent, R. J., "Competitive interference effects in consumer memory for advertising: the role of brand familiarity" 58 (58): 97-105, 1994

    41 Aaker, D. A., "Building strong brands" The Free Press 1996

    42 Delgado-Ballester, E., "Brand trust in the context of consumer loyalty" 35 (35): 1238-1258, 2001

    43 Laroche, M., "Brand familiarity and confidence as determinants of purchase intention: an empirical test in a multiple brand context" 37 (37): 115-120, 1996

    44 Baker, W. J., "Brand familiarity and advertising: effects on the evoked set and brand preferences" Advances in Consumer Research, Association for Consumer Research 637-642, 1986

    45 Campbell, M. C., "Brand familiarity and advertising repetition effects" 30 : 292-304, 2003

    46 Esch, F. R., "Are brands forever? How brand knowledge and relationships affect current and future purchases" 15 (15): 98-105, 2006

    47 Bettman, J. R., "An information processing theory of consumer choice" Addison-Wesley 1979

    48 Yoo, B., "An examination of selected marketing mix elements and brand equity" 28 (28): 195-211, 2000

    49 Sichtmann, C., "An analysis of antecedents and consequences of trust in a corporate brand" 41 (41): 999-1015, 2007

    50 Zajonc, R. B., "Affective and cognitive factors in preferences" 9 : 123-131, 1982

    51 Ho, T., "A parsimonious model of stockkeeping-unit choice" 40 : 351-365, 2003

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