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      KCI등재

      IPTV의 품질이 지속적인 사용의도에 미치는 영향 = Quality of IPTV Affecting the Intention to Continuous Using

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      https://www.riss.kr/link?id=A82586026

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      다국어 초록 (Multilingual Abstract)

      Continuous usages of Internet Protocol Television(IPTV) is regarded as one of key factors for IPTV success. Quality improvement and increasing user satisfaction are generally contributed to intention to continue using of innovation technology. We classify the quality constructs into information quality, service quality, system quality, and experience quality and find how these constructs affect on user satisfaction and intention to continue using of IPTV. We perform factor analysis to IPTV users by developing a causal relationship model and defining measurement variables for the constructs. Through regression analysis. we found information quality and experience quality are significant to affect on intention to continue using of IPTV.
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      Continuous usages of Internet Protocol Television(IPTV) is regarded as one of key factors for IPTV success. Quality improvement and increasing user satisfaction are generally contributed to intention to continue using of innovation technology. We clas...

      Continuous usages of Internet Protocol Television(IPTV) is regarded as one of key factors for IPTV success. Quality improvement and increasing user satisfaction are generally contributed to intention to continue using of innovation technology. We classify the quality constructs into information quality, service quality, system quality, and experience quality and find how these constructs affect on user satisfaction and intention to continue using of IPTV. We perform factor analysis to IPTV users by developing a causal relationship model and defining measurement variables for the constructs. Through regression analysis. we found information quality and experience quality are significant to affect on intention to continue using of IPTV.

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      목차 (Table of Contents)

      • 1. 서 론
      • 2. 관련연구
      • 3. 연구 모델과 가설
      • 4. 연구 방법
      • 5. 분석 결과
      • 1. 서 론
      • 2. 관련연구
      • 3. 연구 모델과 가설
      • 4. 연구 방법
      • 5. 분석 결과
      • 6. 결 론
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      참고문헌 (Reference)

      1 Verdegem, P, "User-centered e-government in practice:A comprehensive model for measuring user satisfaction" 26 (26): 487-497, 2009

      2 Shackel, B, "Usability-context, framework, definition, design, and evaluation, In Human Factors for Informatics Usability" Cambridge University Press 21-37, 1991

      3 Bhattacherjee, A, "Understanding information systems continuance:An expectationconfirmation model" 25 (25): 351-370, 2001

      4 Roca, J. C, "Understanding e-learning continuance intention: An extension of the Technology Acceptance Model" 64 : 683-696, 2006

      5 Teo, T. S. H, "Trust and electronic government success: An empirical study" 25 (25): 99-131, 2008

      6 Otto, J. E, "The service experience in tourism" 17 (17): 165-174, 1996

      7 Doll, W. J, "The measurement of end-user computer satisfaction" 12 (12): 259-274, 1988

      8 Parasuraman, A, "The impact of technology on the quality-valueloyalty chain:a research agenda" 28 : 168-174, 2000

      9 Csikszentmihalyi, M, "The flow experience and its significance for human psychology, In Optimal Experience:Psychological Studies of Flow in Consciousness" Cambridge Univ. Press 15-35, 1988

      10 Ho, C. I, "The development of an e-travel service quality scale" 28 : 1434-1449, 2007

      1 Verdegem, P, "User-centered e-government in practice:A comprehensive model for measuring user satisfaction" 26 (26): 487-497, 2009

      2 Shackel, B, "Usability-context, framework, definition, design, and evaluation, In Human Factors for Informatics Usability" Cambridge University Press 21-37, 1991

      3 Bhattacherjee, A, "Understanding information systems continuance:An expectationconfirmation model" 25 (25): 351-370, 2001

      4 Roca, J. C, "Understanding e-learning continuance intention: An extension of the Technology Acceptance Model" 64 : 683-696, 2006

      5 Teo, T. S. H, "Trust and electronic government success: An empirical study" 25 (25): 99-131, 2008

      6 Otto, J. E, "The service experience in tourism" 17 (17): 165-174, 1996

      7 Doll, W. J, "The measurement of end-user computer satisfaction" 12 (12): 259-274, 1988

      8 Parasuraman, A, "The impact of technology on the quality-valueloyalty chain:a research agenda" 28 : 168-174, 2000

      9 Csikszentmihalyi, M, "The flow experience and its significance for human psychology, In Optimal Experience:Psychological Studies of Flow in Consciousness" Cambridge Univ. Press 15-35, 1988

      10 Ho, C. I, "The development of an e-travel service quality scale" 28 : 1434-1449, 2007

      11 Anderson, W, "The antecedents and consequences of customer satisfaction for firms" 12 : 125-143, 1993

      12 DeLone, W. H, "The De-Lone and McLean model of information systems success:A ten-year update" 19 (19): 9-30, 2003

      13 Goodhue, D. L, "Tasktechnology fit and individual performance" 19 (19): 213-236, 1995

      14 Bandura. A, "Social Foundations of Thought and Action" Prentice-Hall Inc 1986

      15 Pitt, L. F, "Service quality:A measure of information systems effectiveness" 19 (19): 173-187, 1995

      16 Zeithaml, V. A, "Service quality delivery through Web sites:A critical review of extant knowledge" 30 : 362-375, 2002

      17 Cox, J, "Service quality and e-commerce:An exploratory analysis" 11 (11): 121-131, 2001

      18 Parasuraman, A, "SERVQUAL:a multiple-item scale for measuring consumer perceptions of service quality" 64 (64): 12-40, 1988

      19 Negash, S, "Quality and effectiveness in web-based customer support systems" 40 (40): 757-768, 2003

      20 임현빈, "QFD 방법론에 의한 IPTV 서비스 품질 핵심요소 도출 및 분석" 11 (11): 56-74, 2008

      21 Vijayasarathy, L. R, "Predicting consumer intentions to use online shopping:the case for an augmented technology acceptance model" 41 (41): 747-762, 2001

      22 Shin, D. H, "Potential user factors driving adoption of IPTV, What are customers expecting from IPTV" 74 : 1464-, 2007

      23 Davis, F. D, "Perceived usefulness, perceived ease of use, and user acceptance of information technology" 13 (13): 319-340, 1989

      24 Kettinger, W. J, "Perceived service quality and user satisfaction with the information services functions" 25 : 737-766, 1994

      25 Seddon, P. B, "Partial test and development of the DeLone and McLean model of IS success" 4 (4): 90-109, 1996

      26 Deming, W, "Out of Crisis" Massachusetts Institute of Technology(MIT), Cambridge 1986

      27 Juran, J. M, "Juran on Planning for Quality" Free Press 1988

      28 DeLone, W. H, "Information systems success:The quest for the dependent variable" 3 : 60-95, 1992

      29 Muntean, C. H, "Improving learner quality of experience by content adaptation based on network conditions" 24 : 1452-1472, 2008

      30 "ITU-T IPTV-GSI TD 42, Draft Recommendation, G.IPTV QoE, Quality of experience requirements for IPTV services, 2008"

      31 한국정보통신산업협회, "IPTV 서비스 이용행태 결과보고서" 방송통신위원회 2005

      32 Chen, C. F, "Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists" 31 : 29-35, 2010

      33 Fornell, C, "Evaluation structural equations models with unobservable variables and measurement error" 18 : 39-50, 1981

      34 Ngai, E. W. T, "Empirical examination of the adoption of WebCT using TAM" 48 : 250-267, 2007

      35 Kao, Y. F, "Effects of theatrical elements on experiential quality and loyalty intentions for theme parks" 13 (13): 163-174, 2008

      36 Santos, J, "E-service quality:A model of virtual service quality dimensions" 13 : 233-246, 2003

      37 Rust, R. T, "E-service and the consumer" 5 : 85-101, 2001

      38 Bailey, J. E, "Development of a tool for measuring and analyzing computer user satisfaction" 29 : 530-545, 1983

      39 Gotoh, R, "Critical factors increasing user satisfaction with e-government services" 6 (6): 264-274, 2009

      40 Janda, S, "Consumer perceptions of Internet retail service quality" 13 (13): 412-431, 2002

      41 Kim, W. G, "Comparison of web service quality between online travel agencies and online travel suppliers" 17 (17): 105-116, 2004

      42 Lai, J. Y, "Assessment of employees’ perceptions of service quality and satisfaction with e-business" 64 : 926-938, 2006

      43 Morris, M. G, "Assessing users’ subjective quality of experience with the world wide web:an exploratory examination of temporal changes in technology acceptance" 54 : 877-901, 2001

      44 Gournaris, S, "Assessing service quality on the Web:Evidence from business-to-consumer portals" 17 : 529-548, 2003

      45 Wang, Y. S, "Assessing computer perceptions of website service quality in digital marketing environments" 15 (15): 14-28, 2003

      46 McFarland, D. J, "Adding contextual specificity to the technology acceptance model" 22 (22): 427-447, 2006

      47 Kaynama, S. A, "A proposal to assess the service quality of online travel agencies:An exploratory study" 21 (21): 63-89, 2000

      48 Igbaria, M, "A motivational model of microcomputer usage" 13 (13): 127-143, 1996

      49 Venkatesh, V, "A model of the antecedents of perceived ease of use: Development and test" 27 (27): 451-481, 1996

      50 Zhang, X, "A consumer perspective of e-service quality" 52 (52): 461-477, 2005

      51 Parasuraman, A, "A conceptual model of service quality and its implications for future research" 49 : 41-50, 1985

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2014-05-28 학술지명변경 외국어명 : Journal of the Korea Society of IT Services -> Journal of Information Technology Services KCI등재
      2013-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2010-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2009-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2008-01-01 평가 등재후보학술지 유지 (등재후보2차) KCI등재후보
      2007-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2006-08-11 학술지명변경 한글명 : 한국SI학회지 -> 한국IT서비스학회지
      외국어명 : Journal of the Korea Society of System Integration -> Journal of the Korea Society of IT Services
      KCI등재후보
      2006-08-11 학회명변경 한글명 : 한국SI학회 -> 한국IT서비스학회
      영문명 : Korea Society Of System Integration -> Korea Society Of IT Services
      KCI등재후보
      2006-06-21 학회명변경 한글명 : 한국SI학회 -> 한국IT서비스학회
      영문명 : Korea Society Of System Integration -> Korea Society Of IT Services
      KCI등재후보
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      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 0.49 0.49 0.5
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      0.48 0.47 0.627 0.17
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