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5 Park BG, "The role of discretionary behavior and in-role behavior in the relationship between hotel employees? job satisfaction and customer orientation" 22 (22): 31-53, 1999
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7 Lee HY, "The impact of organizational culture on total quality management strategy in family restaurants" Yonsei University 2002
8 Karatepe OM,, "The effects of selected individual characteristics on frontline employee performance and job satisfaction" Tourism Management In Press 2005
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