호텔 레스토랑에서 임파워먼트와 고객지향성이 지배인의 직무태도와 협력행동에 미치는 영향 = The Effects of Empowerment and Customer Orientation on Supervisor’s Work Attitudes and Helping Behavior in Hotel Restaurant Context

다국어 초록 (Multilingual Abstract)

The purpose of this study is to investigate how empowerment influences customer orientation, and in turn, how customer orientation influences job satisfaction, organizational commitment, and helping behavior in hotel foodservice industry. In addition, this research examines the mediating roles of job satisfaction and organizational commitment in the relationship between customer orientation and helping behavior. For these purposes, the data were collected from 200 hotel employees and analyzed using SPSS 18.0 and AMOS 18.0. The results are as follows: First, empowerment influences customer orientation. Second, customer orientation influences both job satisfaction and organizational commitment. Third, job satisfaction influences organizational commitment, but has no effect on helping behavior. Finally, organizational commitment influences helping behavior. At the end of this paper, limitations and further research directions are suggested.

참고문헌 (Reference)

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