국내 공공도서관의 소비자건강정보 제공현황 조사분석 연구 = An Analyzing of the Current CHI Services in Korean Public Libraries

다국어 초록 (Multilingual Abstract)

The increased interest in consumer health information(CHI) has brought about a rapid increase in CHI resources. There are diverse means for obtaining such information, and one CHI acquisition route is the public library. In the U.S. public libraries, the demand for CHI reference services is increasing, and a variety of projects to promote these services are in progress. On the other hand, Korean public library services for CHI is at a very basic level, and thus a very small amount of such research could be found. This study drew suggestions from a literature review of research studies in the U.S. and Canada, and analyzed public library CHI services in Korea. The findings are as follows. 1) Only 17.25% of public libraries in Korea provided CHI service, and it evidences very low needs and awareness for CHI services in Korea. 2) Only three kinds of services including CHI-related websites, users training, and promotional and marketing were provided, and only 13(1.74%) of libraries surveyed offered more than two kinds of services. 3) There were no CHI librarians, nor did any librarians receive CHI-related education. 4) ILL services, outreach services, and cooperation with CHI- and medical-related institutions for CHI services were not found. Therefore, this study suggests that more research on delivery strategies for CHI services should be conducted in the future.

국문 초록 (Abstract)

소비자건강정보(CHI)에 대한 관심 증가로 소비자건강정보원이 급격하게 증가하였고, 정보획득방법도 매우 다양해졌으며, CHI 획득경로 중의 하나가 공공도서관이다. 공공도서관에서의 CHI에 대한 참고서비스 요구는 점점 증가하고 있고, 미국에서는 공공도서관에서의 CHI 서비스 증진을 위해 다양한 프로젝트가 진행되었다. 반면에 국내 공공도서관에서의 CHI서비스는 매우 기본적인 수준이고 관련연구도 그다지 많지 않음을 발견할 수 있었다. 이에 본 연구에서는 선행연구분석 및 해외 공공도서관에서의 CHI서비스 사례분석을 통해 시사점을 도출하고 국내 공공도서관에서의 CHI 서비스 현황을 분석하였다. 연구결과 첫째, 국내 공공도서관에서 CHI 서비스 제공비율은 17.25%로 나타나 CHI서비스에 대한 요구나 서비스 제공에 대한 인식은 매우 낮은 것으로 분석되었다. 둘째, CHI 제공방법의 다양성을 조사했을 때, CHI 관련 웹사이트 제공, 이용자대상 교육, 그리고 홍보 및 마케팅 등 세 가지 서비스만을 제공하고 있는 것으로 나타났고, 이중 2가지 이상의 서비스를 제공하는 도서관은 13개의 도서관(1.74%)으로 조사되었다. 셋째, CHI 담당사서는 없는 것으로 조사되었고, 공공도서관 사서가 CHI 관련 교육을 받지 못하고 있는 것으로 조사되었다. 넷째, 아웃리치서비스나 ILL 서비스, 의료기관을 포함한 관련기관과의 협력네트워크 구축 등과 관련된 CHI 서비스는 전혀 발견할 수 없었다. 본 연구결과는 국내 공공도서관에서의 CHI서비스 제공방안에 대한 연구가 활성화되어야 함을 시사한다.

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