공감(compassion)과 정서적 몰입 및 직무성과와의 관계에 관한 연구

다국어 초록 (Multilingual Abstract)

In this study, we investigated the positive effect of experienced compassion among members on their psychological attitudes and behaviors. Compassion includes understanding feelings about suffering or gaining sympathy from others within a team and getting psychological and material assistance. Thus, we proposed that compassion influence on the process of employees' psychological attitude and behavior. The purpose of this study is to verify (1) compassion has an influence on affective commitment;(2) affective commitment has an influence on the job performance(task performance, interpersonal facilitation, job dedication); and (3) affective commitment has a mediating effect on the relationship between compassion and employee’s job performance.
222 employees and their supervisors were participated to the study. Employees responded their perception of compassion and affective commitment, and their supervisors rated employees’ job performance. Structural equation analysis was employed to examine the hypotheses. The following is a summary of the results. First, compassion was positively related to affective commitment. In other words, the higher perception of compassion, the higher affective commitment. Second, affective commitment was positively associated to job performance. Specifically, affective commitment has a positive impact on employees’ task performance, interpersonal facilitation and job dedication. Third, affective commitment was empirically mediated the relationship between compassion and job performance. Based on these findings, we conclude that the experienced compassion accompanied by specific actions through the emotional responses from others is a significant antecedent of affective commitment. Therefore, the results of the study emphasizes importance of compassion in the organization, efforts to support compassionate culture and need of training compassionate leaders or managers to encourage members.

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