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2 "온라인 직접 판매를 위한 웹 활용 전략 도출: 채널 갈등 관점에서" 12 (12): 24-38, 2002
3 "온라인 상에서 고객 충성도에 영향을 미치는 요인에 관한연구" 13 (13): 131-149, 2003
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9 "Wallace, DSS component design through field experimentation: an application to emergency management" 93-108, 1982
10 "User expectations and rankings of quality factors in different web site domains" 6 (6): 9-33, 2002
1 "인터넷 쇼핑몰 이용자의 고객 만족이 신뢰 고객 충성 행위에 미치는 영향" 13 (13): 131-149, 2003
2 "온라인 직접 판매를 위한 웹 활용 전략 도출: 채널 갈등 관점에서" 12 (12): 24-38, 2002
3 "온라인 상에서 고객 충성도에 영향을 미치는 요인에 관한연구" 13 (13): 131-149, 2003
4 "사회과학 조사방법론" 학현사 1999
5 "e-SERVQUAL: 인터넷 서비스품질의 소비자 평가측정 도구" 17 (17): 73-95, 2002
6 "What makes user revisit a Web site?" 31 (31): 12-, 1997
7 "Web sites of the Fortune 500 companies: facing customers through home pages" 31 (31): 335-345, 1997
8 "Web site usability, design, and performance metrics" 13 (13): 151-167, 2002
9 "Wallace, DSS component design through field experimentation: an application to emergency management" 93-108, 1982
10 "User expectations and rankings of quality factors in different web site domains" 6 (6): 9-33, 2002
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