패밀리레스토랑의 물리적 환경이 고객 가치에 미치는 영향 연구

참고문헌 (Reference)

1 정영우, "패밀리레스토랑 서비스스케이프에 따른 포지셔닝맵에 관한연구" 15 (15): 205-222, 2006

2 정영우, "패밀리 레스토랑의 서비스 스케이프 및 이미지 포지셔닝맵에 관한 연구" 13 (13): 275-291, 2007

3 김기영, "패밀리 레스토랑의 물리적 환경이 고객만족에 미치는 영향" 13 (13): 22-34, 2007

4 나영선, "패밀리 레스토랑의 경쟁관계와 고객선호도에 대한 포지셔닝 연구-수도권의 6개 패밀리 레스토랑을 중심으로-" 13 (13): 24-40, 2007

5 김주연, "테마레스토랑의 물리적 환경과 인적 서비스가 고객이 느끼는 감정 및 행동의도에 미치는 영향" 21 (21): 91-107, 2007

6 김종호, "점포의 물리적 환경과 서비스만족에 대한 고객특성의 조절효과에 관한 연구" 21 (21): 233-257, 1999

7 조우제, "외식소비자의 물리적 환경 지각이 서비스품질 평가에 미치는 영향-호 텔레스토랑의 물리적 환경 변수를 중심으로-" 10 (10): 203-213, 2004

8 현용호, "브랜드 자산, 태도, 재방문 의도간의 구조모형분석: 국내 패밀리레스토랑 비교를 중심으로" 11 (11): 33-54, 2008

9 이유재, "물리적 환경이 서비스 품질에 미치는 영향에 관한 연구 : 이업종간의 비교" 13 (13): 61-86, 1998

10 김현철, "물리적 환경 지각이 감정과 서비스품질 지각에 미치는 영향: 대학교 급식서비스를 중심으로" 32 (32): 61-81, 2008

11 임붕영, "레스토랑 물리적 환경과 지불가격의 관계" 10 (10): 135-148, 2004

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