Valuing diversity : new tools for a new reality

목차 (Table of Contents)

• CONTENTS
• Preface = ⅵ
• 1. Valuing Diversity : Where From... Where to? / Lewis Brown Griggs = 1
• What Is Diversity? = 6
• Why Value Diversity? = 7
• Who Should Value Diversity? = 9
• Where Should Diversity Be Valued? = 10
• When Should We Begin Valuing Diversity? = 11
• How Do We Begin? = 11
• 2. No Potential Lost : The Valuing Diversity Journey = An Integrated Approach to Systemic Change / Lente-Louise Louw = 15
• Demographic Changes = 15
• Part One : Major Challenges to Diversity-Systemic Pesponse = 17
• Part Two : Managing the Diversity Change Process in the Organization = 37
• Conclusion = 56
• 3. From Courage to Commitment / Steve Hanamura = 59
• Working from Oneness = 61
• Setting the Stage for Employee Readiness = 63
• Courge = 64
• Defining Diversity = 69
• Commitment = 70
• 4. Diversity Issues in the Workplace / Frances E. Kendall = 78
• Introduction : Valuing Diversity in the Nineties = 78
• Issues of Difference = 79
• Managing People Who Art Different from US = 81
• Exploring Cultural Information = 82
• Establishing Guidelines for Discussing Differences = 100
• How to Intervene in a Difficult Situation = 106
• When to Interrupt an Inappropriate Comment = 109
• 5. Teamwork and Diversity / Rafael Gonzalez ; Tamara Payne = 114
• Why Diversity Teams Are Important = 114
• Creating Teams in a Diverse Community = 115
• People Versus Projects = 119
• Leadership in a Diverse Community = 120
• Don't Get Lost : Defining Structure and Setting Direction = 124
• Archeology 101 : Creating a Team Culture = 126
• The Middle Ages = 127
• The More Things Change... = 130
• Not Necessarily the End = 132
• For the Record : Record Keeping and Evaluation = 133
• 6. A Cultual Rapport Model : Fostering Harmony in the Workplace / Percy W. Thomas = 126
• Introduction = 136
• Rational Behavior = 138
• Emotional Self-Control = 139
• Flexibility = 142
• Same-Wavelength Communications = 143
• Wavelength Barriers = 145
• The Relationship of Sensitivity to Shared Meaning and Mutual Understanding = 147
• The Culture Iceberg = 150
• Personal Characteristics of Sensitivity = 152
• Issues in Sensitivity Training = 153
• Trust and Trustworthiness Between People = 156
• 7. Ubuntu : Applying African Philosophy to Diversity Training / Lente-Louise Louw = 158
• The Philosophy of Ubuntu = 158
• The Consequences of Ubuntu = 159
• The Practicality of Ubuntu = 160
• Relationship in Ubuntu Philosophy = 161
• Building and Fostering Relationship = 164
• Expanding the Concept of Relationship = 167
• The Qualities if ubuntu = 171
• Effecting Change = 173
• The Ubuntu Change Process = 176
• A Workable System for Establishing Ubuntu Philosophy in the Workplace = 178
• The Ubuntu Change Steps = 180
• An Ubuntu Conversation = 196
• 8. Valuing Relationship : The Heart of Valuing Diversity / Lewis Brown Griggs = 203
• Challenges = 205
• Why Relationship? = 206
• Organizational Energy = 208
• Personal Patterns = 209
• Interpersonal Synergy = 210
• What Is Relationship? = 211
• What Are the Barriers to Relationship = 218
• Skills and Tools for Building Relationship = 232
• How Does Diversity Itself Affect Relationship? = 242
• Epilogue : A Conversation among the Authors = 245
• About the Authors = 255