시큐리티 종사자의 내부 서비스품질 인식 요인의 중요도 분석 = The Analysis of Importance of Internal Service Quality Recognition Factors of Security Workers

다국어 초록 (Multilingual Abstract)

Pupose: The purpose of this study is to analyze the hierarchical importance of the components of security service practitioner `s internal service quality perceptions and to identify their utilization strategies. Methods: The research method used to achieve the purpose of this study is component identification through the first stage expert meeting. In the second stage, hierarchical analysis was performed for the subordinate elements of the constituent parent elements. Conclusion: First, among the sub - factors of upper factor type, the most recent facility proved to be the most important factor. Second, fulfillment is one of the most important factors of reliability. Third, among the sub - factors of responsiveness, business communication was found to be the most important factor. Fourth, among the sub - factors of guarantee, rest and worry were found to be the most important factors.

참고문헌 (Reference)

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