The purpose of this study is to make clear the causal relationship between the word of mouth and publicity of communication activities, and restaurant brand equities. For this study, it was analyzed to use the structural equation model(SEM) for 433 sa...
The purpose of this study is to make clear the causal relationship between the word of mouth and publicity of communication activities, and restaurant brand equities. For this study, it was analyzed to use the structural equation model(SEM) for 433 samples visited family restaurants. The results can be that the word of mouth is directly and indirectly affected to brand equities. Second, the publicity has a only effect to the brand awareness, and there are causal relationships among brand equities. According to these results, it is useful that the strategy is applied to publicities mixed with improving brand awareness and the world of mouth to enhance brand image and loyalty.