비즈니스 모델을 기반으로 서비스 시스템 모델 개발에 관한 연구 = A Development of Service Systems Model from Business Model Approach

다국어 초록 (Multilingual Abstract)

Over the past three decades, services have become the largest part of most industrialized nations` economies but it is the least-studied part of the economy. One approach is to develop a general theory of service with well-defined questions, tools, methods, and practical implications of society. The purpose of this study was to propose a service systems model to systematically approach a service research. For this purpose, we conducted literature review about business model and extant service systems researches. Based on a literature review, we propose a service systems model that comprises value proposition, participants, shared information/knowledge, organizational capability, value network, and technology. Implications for practice and recommendations for additional research were discussed.

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