Strategic planning for information systems

목차 (Table of Contents)

• CONTENTS
• Series Preface = ⅸ
• Preface to the Third Edition = ⅹ
• 1 The Evolving Role of Information Systems and Technology in Organizations : A Strategic Perspective = 1
• Information Systems(IS) and Information Technology(IT) = 2
• Early Views and Models of IS／IT in Organizations = 8
• Early Views and Models : up to 1980 = 14
• The DP and MIS Eras : The Lessons Learned = 17
• The Three-era Model = 22
• The Strategic Information Systems Era = 25
• Strategic Uses of IS／IT : classification, factors for success and management implications = 26
• Success Factors in Strategic Information Systems = 35
• The Management Implications = 38
• What Is an IS／IT Strategy? = 44
• The Context for IS／IT Strategy = 48
• Toward a Fourth Era : An Organizational IS Capability = 52
• 2 An Overview of Business Strategy Concepts and the IS／IT Strategy Implications = 64
• The Evolving Nature of Strategy and Strategic Planning in Organizations = 65
• The Strategic Framework = 70
• Strategy Implementation = 85
• Strategy Tools and Techniques = 86
• A Resource-based View of Strategy = 111
• 3 Developing an IS／IT Strategy : Establishing Effective Processes = 118
• The Evolution of the IS／IT Strategy Process : from Technology Focus to Strategic Focus = 120
• Approaches to IS／IT Strategy Development = 122
• Problems and Barriers = 125
• The Environment of the IS／IT Strategy = 129
• The Challenges of Planning Strategically for IS／IT Today = 130
• Establishing an IS／IT Strategy Process = 135
• Purpose and Stimuli Driving IS／IT Strategy Development = 141
• Scope, Objectives and Expectations = 144
• An IS／IT Strategy Framework and Approach = 151
• Deliverables from the IS／IT Strategy Process = 162
• 4 IS／IT Strategic Analysis : Assessing and Understanding the Current Situation = 179
• Business Re-engineering and IS Strategy = 180
• Understanding the Current Situation = 182
• Interpreting the Business Strategy = 187
• Examining the Current IS／IT Environment = 197
• Techniques for Interpretation and Analysis = 204
• Information Requirements to Meet the Current Business Objectives : the Use of Critical Success Factors and Balanced Scorecards = 204
• Business Process Analysis = 213
• Organizational Modelling = 226
• Evaluating the Gap between Current and Required IS／IT Environments = 233
• 5 IS／IT Strategic Analysis : Determining the Future Potential = 237
• Aligning the IS／IT Investment Strategy to the Business = 239
• Value Chain Analysis = 244
• The External Value Chain(Industry Value Chain or Value System) = 245
• Information Systems and the Value Chain = 248
• The Internal Value Chain = 262
• Alternative Value 'Configuration' Models = 265
• The Use of Value Chain Analysis = 268
• 'Natural' and 'Contrived' Value Chains = 271
• Business Re-engineering and the Value Chain = 272
• 6 Determining the Business Information Systems Strategy = 276
• Strategic Planning Techniques and Their Relationships = 277
• Framework in which the Tools and Techniques Can Be Used Effectively = 279
• Identifying How IS／IT Could Impact the Strategy = 283
• Establishing the Relative Priorities for IS／IT Investments = 289
• Large Organizations, Multiple SBUs and their Consolidation = 295
• 7 Managing the Applications Portfolio = 299
• Conclusions from Various Matrices and Models = 300
• Classifying the Applications in the Portfolio = 305
• Generic Application Management Strategies = 311
• Portfolio Management Principles Applied to the Application Portfolio = 323
• Managing Application Portfolios in Multi-unit Organizations = 334
• 8 Strategic Management of IS／IT : Organizing and Resourcing = 339
• The Strategic Management Requirement = 340
• Organizing Strategies for IS／IT Management = 345
• Provisioning of IS／IT Resourecs = 359
• Who Should Manage IS／IT and Where Should It Report? = 364
• Coordinating Mechanisms for the Strategic Management of IS／IT = 370
• Managing the IS Function as a Bundle of Resources = 384
• IS／IT Competency : The Criticality of the Human Resource = 391
• Managing Relationships = 396
• Bridging the Gap : Improving the Contribution of the IS Function = 405
• 9 Managing Investments in Information Systems and Technology = 420
• Introduction = 420
• Investment and Priority-setting Policies = 421
• Evaluating IS／IT Investments = 422
• Setting Priorities for Application = 430
• Benefits Management = 436
• The Benefits Management Process = 440
• Assessing and Managing Investment Risks = 455
• 10 Strategies for Information Management : Towards Knowledge Management = 466
• Information as an Asset : The Senior Management Agenda = 467
• An Information Culture = 470
• Implementing Business-wide Information Management = 472
• The Practice of Managing the Information Asset = 486
• Activities of IAM = 492
• Policies and Implementation Issues = 497
• Managing Knowledge Resources = 502
• 11 Managing the Supply of IT Services, Applications and Infrastructure = 522
• Introduction = 522
• IT Service Strategies = 523
• Types of IS／IT Service = 524
• Application Development and Provisioning Strategies = 534
• Aligning the Development Approach to the Application Portfolio = 536
• The Special Case of 'Enterprise Systems' = 542
• Strategies for Managing the IT Infrastructure = 547
• Linking the IT Infrastructure with the Business Strategy = 549
• Justification of Infrastructure Investments = 554
• Technology Strategies in a Multi-business Unit Organization = 559
• Outsourcing Strategies = 563
• Guidelines for outsourcing decisions = 566
• Applications Service Providers = 573
• 12 Strategic Planning for Information Systems : Quo Vadis? = 581
• Introduction = 581
• A Brief Resume of Some Key Ideas = 583
• IS Strategy Formulation and Planning in the 1990s = 587
• Organization Development Based on IS／IT = 589
• The Organizational Competencies to Manage IS／lT Strategically = 593
• A Business Change Perspective of IS／IT = 598
• A Fourth Era : The IS Capability = 603
• A Model Linking the IS Capability with IS Competencies and Resources = 608
• Index = 618