- CONTENTS
- List of Contributors = ⅵ
- 1 The Reengineering Revolution? An Introduction / David Knights ; Hugh Willmott = 1
- 2 'Now Where Were We?' BPR Lotus eaters and Corporate Amnesia / Keith Grint ; Peter Case = 26
- 3 Dedicated Followers of Fashion: BPR and the Public Sector / Matthew Jones ; Richard Thwaites = 50