소진의 직무요구-자원모형에서 감성지능의 조절역할 = The Moderating Role of Emotional Intelligence in the Job Demands-Resources Model of Burnout

국문 초록 (Abstract)

  본 연구의 목적은 소진의 직무요구-자원모형에 기초하여 직무요구 및 자원과 소진간 관계를 확인하고 그 관계에서 감성지능의 조절효과를 실증적으로 검정하는데 있다. 본 연구는 먼저 중요한 직무요구 및 자원에 대한 조사를 실시하였고, 그 결과 연구모형에 주요 직무자원으로서 업무량 및 감정적 요구와 주요 직무자원으로서 직무통제 및 자기계발기회가 포함되었다. 본 연구의 표본은 새마을금고에 종사하는 236명의 종업원으로 구성되었다. 본 연구의 결과로서 먼저 각 직무요구 및 자원은 소진의 구성요소의 변이를 설명하는데 독특한 기여를 하였다. 직무요구가 고갈과 정의 관계를 가지고 있었고, 직무자원은 직업효능성과 정의 관계를 가지고 있었다. 감정적 요구는 냉소주의와 부의 관계를 가지고 있는 반면, 자기계발기회는 정의 관계를 가지고 있었다. 다음으로, 감성지능은 업무량 또는 감정적 요구와 고갈간 관계를 조절하였다. 이러한 결과로부터 이론적 및 실무적 시사점들이 논의되었다.

다국어 초록 (Multilingual Abstract)

  The purpose of this study was to empirically examine the moderating effects of emotional intelligence on the relationships between job demands and resources and burnout in the job demands-resources model. This study started with an investigation of the most important job demands and job resources. As the results of the investigation, the research model of this study included workload and emotional demand as critical job demands and job control and self-development opportunities as potential job resources. A sample consisted of 236 employees of Community Credit Cooperative. The findings of this study were as follows. First, each of job demands and job resources was uniquely contributed to explaining variance in each burnout component. Job demands are positively related to exhaustion and job resources are positively related to professional efficacy. Emotional demands are positively related to cynicism while self-development opportunities are negatively related. Second, emotional intelligence moderated the relationships between workload or emotional demands and exhaustion. Theoretical and practical implications from the results were discussed.

목차 (Table of Contents)

• 요약
  1. 서론
  2. 이론적 배경
  3. 연구조사설계
  4. 연구분석결과
  5. 토론
  6. 결론
  참고문헌
  

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