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1 Chen,I.J., "Understanding Customer Relationship Management" 9 : 672-688, 2003
2 Wahlster,W, "SmartKom: Symmetric Multimodality in an Adaptive and Reusable Dialogue Shell" 47-62, 2003
3 Chang,S.K., "Smart objects for Dependable Real-Time Systems, Proceedings of WORDS 94" 10-17, 1994
4 Thompson,C.W, "Smart Devices and Soft Controllers" 9 : 82-85, 2005
5 Haslam,N., "Relational Models Theory: A Confirmatory Factor Analysis" 6 : 241-250, 1999
6 Goncalves,L.M.G., "Programming Behaviors with Local Perception and Smart Objects: An Approach to Solve Autonomous Agents Tasks" 184-191, 2001
7 Sung,J.Y., "My Roomba Is Rambo: Intimate Home Appliances" 145-162, 2007
8 Koerner,A.F, "Models of Relating - Not Relationship Models: Cognitive Representations of Relating across Interpersonal Relationship Domains" 23 : 629-653, 2006
9 Bradshaw,D., "Managing Customer Relationships in the e-Business World: How to Personalise Computer Relationships" 29 : 520-525, 2001
10 Bell, G., "Intimate Ubiquitous Computing, Proceedings of Ubicomp 2003" ACM Press 2003
11 Akkermans,H, "Intelligent e-Business: from Technology to Value" 16 : 8-10, 2001
12 Davis, J., "Intelligent User Interface Design for Teachable Agent Systems" 26-33, 2003
13 Cassell,J., "External Manifestations of Trustworthiness in The Interface" 43 : 50-56, 2000
14 Bickmore,T.W., "Establishing and Maintaining Long-Term Human-Computer Relationships" 12 : 293-327, 2005
15 Venkatesh.V, "Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model" 11 : 342-365, 2000
16 King,S.F, "Citizens as Customers: Exploring The Future of CRM in UKLocal Government" 24 : 47-63, 2007
17 Kassanoff,B, "Build Loyalty into Your e-Business" 2000
18 임영제, "21세기 디지털시대 인간관계의 이해" 법문사 2007