The characteristics of the Internet defines product and service in a new way. One of the reasons is personalization. Where could an Internet marketer develop the value of personalization? How could an Internet marketer deliver the value to the custome...
The characteristics of the Internet defines product and service in a new way. One of the reasons is personalization. Where could an Internet marketer develop the value of personalization? How could an Internet marketer deliver the value to the customers? These are the greatest challenges and opportunities of the Internet marketers. Gilmore and Pine (1997) provides two dimensions, that is, representation and product attributes, which are useful to understand the approaches of online mass customization. This paper analyzes and discusses the implementation approaches of the Internet personalization marketing strategy based on the two dimensions.