무인 여객 서비스를 위한 기술 요소 정의 및 도입 전략 마련 연구 - 원격 운영 및 무인 서비스 플랫폼 기술을 중심으로|RISS 상세보기

다국어 초록 (Multilingual Abstract)

Autonomous driving is rapidly moving from experimentation to real-world deployment, with driverless robotaxi services expanding in leading markets such as the United States and China and reshaping the ride-hailing landscape. South Korea has also set a national goal to commercialize Level 4 autonomous vehicles by 2027 and has introduced policy instruments such as autonomous vehicle pilot operation zones. However, domestic passenger services remain largely at the demonstration stage under temporary permits that assume an onboard safety driver. In practice, operating passenger transport without a driver requires more than driving automation alone: it depends on an integrated operational system that combines (i) a remote operations capability to support and manage vehicle operations and emergency response, and (ii) a driverless service platform that digitizes the entire passenger journey?from hailing and boarding to trip execution, alighting, and payment?without in-person interactions. At the same time, the existing passenger transport regulatory framework has been designed around the presence of licensed transport workers, creating legal ambiguity and potential constraints for driverless passenger services.
This study aims to support the introduction of autonomous driverless passenger services by: (1) defining the functional and technical structure of remote operations and identifying core technical elements needed for operational safety and emergency response, together with a phased introduction strategy; and (2) establishing an end-to-end service flow for a driverless service platform (hailing?boarding?ride?alighting?payment) and deriving essential functions and operational characteristics across each stage. The findings indicate that successful commercialization requires an integrated approach that jointly addresses technology maturity, institutional design, operational readiness, and economic feasibility. Remote operations function as a critical bridge toward fully driverless deployment by sustaining safety and service continuity in exceptional situations, while the driverless service platform is essential for managing service-wide safety and user convenience through functions such as passenger authentication, door control, emergency response, and payment processing.
Four policy directions are central. First, the legal basis for driverless passenger services should be clarified, and the authority, qualification requirements, and liability of remote operators should be specified according to the level of intervention (e.g., monitoring, remote assistance, or remote control). Second, a service safety certification framework should be established by treating the vehicle, control center, communications network, and service platform as an integrated system, and by including requirements for emergency response capability, cybersecurity, and resilience. Third, public foundations for reliable real-time operations should be strengthened through redundant low-latency communications, standardized protocols for minimum-risk operation during connectivity failures, and interconnection between local control centers and national-level coordination. Fourth, an industrial ecosystem for economic viability should be developed by reducing early-stage costs and duplicated investments through shared infrastructure and common software foundations, while improving operational efficiency through optimization, predictive maintenance, and remote diagnostics. Collectively, these measures can help technology developers, passenger transport operators, and public agencies define clear roles and accelerate the transition toward safe and scalable driverless passenger services.

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국문 초록 (Abstract)

본 연구는 자율주행차의 상용화 연구가 ‘차량의 주행 성능’에 집중된 것을 넘어 주행과 서비스가 무인화 단계로 전환하기 위한 전략을 제시하였다. 이를 통해 자율주행 및 서비스 기술 개발자, 여객운송사업자, 공공기관 등이 각각의 역할에 맞는 방향성을 설정할 수 있도록 지원한다는 의의가 있다.
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본 연구는 자율주행차의 상용화 연구가 ‘차량의 주행 성능’에 집중된 것을 넘어 주행과 서비스가 무인화 단계로 전환하기 위한 전략을 제시하였다. 이를 통해 자율주행 및 서비스 기술 개...

목차 (Table of Contents)