병원치료시 환자의 기대수준과 병원선택 요인 - 대학병원과 중소병원의 비교를 중심으로 -

다국어 초록 (Multilingual Abstract)

This study assessed and compared the expectation levels of in- and out-patients at hospitals of different size in relation to patients' view of their rights. A survey of out-patients visiting university hospitals (204 patients) and small to mid size community hospitals (215 patients) in Seoul and Kyeongki Province was conducted, where the respondents reported their perceptions of patient rights. Based on the survey, their respective expectation levels for the medical services that they would receive was assessed and analyzed for exploring possible factors for their selecting small to mid sized hospitals over larger hospitals. The results showed difference in perceptions between patients visiting or staying in lager and smaller hospitals. Namely, for out-patients, those at university hospitals had higher perceptions only about their rights to privacy while in hospital, whereas in the case of in-patients, those at small to mid size hospitals had higher perceptions only about their rights to access to inspection information. With respect to the results from analysis of difference in the expectation level for medical services between university and non-university hospital patients, it was found that in-patients at university hospitals had higher perceptions about their rights to choose to see hospital visitors while in hospital and rights to access to religious facilities.

목차 (Table of Contents)

• Abstract
• I. 서론
• 1. 연구의 필요성
• 2. 연구 목적
• Ⅱ. 연구방법
• 1. 연구 개념의 틀
• 2. 연구대상
• 3. 연구대상 의료기관의 특성
• 4. 연구도구 및 구성
• 5. 분석 방법
• Ⅲ. 연구결과
• 1. 응답대상자들의 특성
• 2. 병원 규모별 방문 환자들간의 인식도 차이
• 3. 병원 규모별 제공되는 서비스 관리수준에 대한 기대수준 차이
• 4. 중소병원선택 예측인자 분석
• Ⅳ. 고찰 및 결론
• 1. 고찰
• 2. 결론
• 참고문헌

참고문헌 (Reference)

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