상업스포츠센터 종사원의 개인-환경적합성, 지각된 서비스분위기, 조직동일시, 조직시민행동 및 서비스수행과의 관계 = A Study on the Relationship between Commercial Sports Center Employee`s Person-Environment Fit and Perceived Service Climate, and Organizational Identification, Organizational Citizenship Behavior and Service Performance

다국어 초록 (Multilingual Abstract)

The purpose of this study is to empirically inquire into the relationship between a commercial sports center employee``s person-environment fit(person-organization fit., person-job fit) & perceived service climate and organizational identification, organizational citizenship behavior and service performance through structural equation model analysis. For this purpose, this study conducted a questionnaire survey of 207 employees working at 12 commercial sports center(a facility in possession of more than 3 events). In an effort to verify the proposed structural model, this study used SPSSWIN Ver. 21.0 and AMOS 18.0. The research results are as follows: First, it was found that person-organization fit had an influence on organizational identification. Second, person-job fit was found to have an influence on organizational identification. Third perceived service climate was found not to have a positive influence on organizational identification. Fourth, organizational identification was found not to have a positive influence on organizational citizenship behavior, either. Fifth, organization identification was also found not to have a positive influence on service performance. Sixth, organizational citizen``s action was found to have a positive influence on service performance.

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