This study intended to analyze which job stress factors of public welfare officials affect negatively client-oriented tendency focusing on responsibility and self-efficacy as mediators. For this purpose, we developed a research model that is divided i...
This study intended to analyze which job stress factors of public welfare officials affect negatively client-oriented tendency focusing on responsibility and self-efficacy as mediators. For this purpose, we developed a research model that is divided into two parts. One is job stress factors which may affect directly, the other is responsibility and self-efficacy which may affect indirectly as mediators. We analyzed the responses of 319 public welfare officials in Chungbuk with structural equation method. The results show that certain job stress factors such as conflict of role, lack of education and training, and negative image toward public officials affect client-oriented tendency negatively and indirectly with responsibility and self-efficacy as mediators. Unfair personnel decision has a negative effect on client-oriented tendency indirectly with responsibility as mediator and directly while lack of leadership has a negative effect on client-oriented tendency indirectly with self-efficacy as mediator. Meanwhile, overloaded job has not any effect on client-oriented tendency not only indirectly with responsibility and self-efficacy as mediators but also directly.