병원간호사의 근무지에서 무례함, 소진, 조직몰입과의 경로분석 연구 = Path Analysis for Workplace Incivility, Empowerment, Burnout, and Organizational Commitment of Hospital Nurses

다국어 초록 (Multilingual Abstract)

The purpose of this study was to examine nurses` experience of workplace incivility from coworkers, supervisors, patients or patients` families, and doctors. The researcher identified the relationships among empowerment, burnout, and organizational commitment of hospital nurses. Methods: The sample included 415 hospital nurses. Data were collected through questionnaires and analyzed using SPSS and AMOS. Results: The average incivility score was 2.94 from doctors and 2.89 from patients or patients` families, higher than from supervisors (1.90) and coworkers (1.87). The variables affecting burnout included direct effect of empowerment (β=-.46, p<.001), direct effect of patients or patients` family incivility (β=.14, p<.001), direct effect of supervisor incivility (β=.12, p<.001), and direct effect of doctor incivility (β=.09, p<.001). The variables affecting organizational commitment were direct effect of burnout (β=-.58, p<.001), indirect effect of empowerment (β=-.23, p<.001), indirect effect of patients or patients` family incivility (β=-.12, p<.001), indirect effect of supervisor incivility (β=-.10, p<.001), and indirect effect of doctor incivility (β=-.09, p<.001). Conclusion: The results indicate that incivility affecting nurses results in a high degree of burnout and a low degree of organizational commitment. Therefore, it is necessary to assess incivility cases and to hold workshops designed to curb incivility and establish healthy workplaces.

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