고객접점직원의 서비스교육훈련이 직무만족도 및 조직충성도에 미치는 영향 = A study on effects of Customer contact staff of Service training on job satisfaction and organizational loyalty

다국어 초록 (Multilingual Abstract)

Recently meet the growing needs of customers and has increased, the need for training of customer contact staff in order to improve and increase customer satisfaction. These service training is because it improves the service capabilities of contact for customer-facing employees to respond to customers as well as to improve customer satisfaction. This study is placed in the field after the service training aimed at Customer contact staff joined in 2013~2016 in the first half of these new recruits training education working in the Seoul Metro customers respond to customers in customer contact and practical services it will proceed to the empirical study of how this affects the satisfaction and loyalty to the organization for the job than to find a better improvement in the educational program.