감성자본에 관한 실증적 연구

다국어 초록 (Multilingual Abstract)

Modern research in social science, until very recently, has been focused mainly on the contemplative rather than the active, on the intellectual rather than the emotional aspects of human life. The study of emotion has, until recently, been mostly overlooked in attempts to understand reasons for action. A long tradition views all emotions as threats to rationality, and treats emotions as feelings or sensations. But recently Kevin Thomson pointed out that emotional capital is the fuel and driving force activating the intellectual capital for organizational performance.
This study attempts to estimate the emotional capital level of manufactuaring firms and to derive some measures for accumulating and managing effectively the emotional capital. In order to achieve this purpose, the literature on the basic concept and factors of emotional capital was surveyed and the field investigation was conducted by means of questionnaires covering 192 employees engaged in two manufacturing firms in Jinju region. Collected data were statistically analyzed using SPSS 10.0 for Windows.

목차 (Table of Contents)

• 목차
• ABSTRACT
• I. 서론 = 1
• 1. 문제의 제기 및 연구의 목적 = 1
• 2. 연구의 범위 및 방법 = 2
• II. 감정과 정서의 의의 = 3
• 1. 감정(感情)의 개념 = 3
• 2. 감정의 발생원인과 종류 = 3
• 3. 정서의 개념 = 6
• 4. 정서(Emotion)와 동기(Motivation)의 관계 = 10
• 5. 정서의 생리적 반응과 정서강도 = 11
• 6. 정서의 이론적 배경 = 15
• III. 감성자본의 이론적 배경 = 27
• 1. 감성자본의 의의 = 27
• 2. 감성자본과 언어의 역할 = 36
• 3. 조직풍토와 조직문화 = 40
• 4. 감성자본과 커뮤니케이션 = 49
• IV. 감성자본의 관리와 측정 = 75
• 1. 감성자본의 측정기준 = 79
• 2. 연구의 모형과 가설의 설정 = 82
• V. 실증자료의 분석 = 84
• 1. 조사의 개요 = 84
• 2. 자료분석의 결과와 해석 = 85
• VI. 결론:요약 및 검토 = 97
• 참고문헌 = 99
• [부록] = 100