권한위임과 조직공정성이 직무효과성에 미치는 영향에 대한 다수준적(multilevel) 고찰 = Multilevel Investigations of Effects of Empowerment and Organizational Justice

다국어 초록 (Multilingual Abstract)

  This paper primarily investigated the effects of the two job effectiveness variables, job satisfaction and turnover intention, on empowerment and organizational justice, and took into account some variables that are on the same-level nomological network with those predictor variables (i.e., workload, job stress). The study also examined cross-level effects of the variables that are related with the predictors at team level (i.e., procedural justice climate, team conflict, and challenge climate). Multilevel approach was adopted：by specifying the individual-team  relationships in the predictor variables, the results of this research avoid errors of misspecification in utilizing individual-level data to estimate effects of the higher-level constructs, and vice versa. The result largely supported the hypothesized model, although some different pattern of relationships associated with the two job effectiveness variables were found. Suggestions for future research and practical implications were provided.

국문 초록 (Abstract)

  본 연구는 직무만족과 이직의도 두 직무효과성 변수에 대하여 권한위임과 조직 공정성의 영향을 중심으로 살펴보았으며, 이 선행변수들과 개인수준의 구성 개념적 연결망(nomological network) 상에 존재하는 변수(업무부하, 직무스트레스)들을 함께 고려하였다. 또한, 팀 수준에서 관련있는 변수(도전성풍토, 팀갈등)들이 나타내는 교차수준의 영향을 고찰하였다. 연구방법은 수준명세화의 오류를 극복하기 위하여 다수준(multilevel) 접근법을 적용하였다. 연구의 결과는 연구모형에서 설정한 가설을 대체로 지지하였으나, 두 직무효과성에 영향을 미치는 변인이 세부적으로 달랐다. 이러한 결과에 대한 논의와 시사점을 제시하였다.

목차 (Table of Contents)

• 〈초록〉
  Ⅰ. 서론
  Ⅱ. 본론
  Ⅲ. 실증분석
  Ⅳ. 결론 및 논의
  참고문헌
  ABSTRACT
  

참고문헌 (Reference)

1 전재균, "호텔기업에 있어서 조직구성원의 임파워먼트가 직무만족과 이직의 도에 미치는 영향에 관한 연구" 한국호텔경영학회 169-185, 2001

2 안호기, "호텔 베이커리 종사원의 직무, 조직, 작업환경이 이직의도에 미치는 영향에 관한 연구" 한국조리학회 10 (10): 32-50, 2004

3 권상순, "팀과정의 과정변수로서 임파워먼트의 역할" 2001

4 이주형, "직무스트레스와 이직의도의 인과관계 연구：식음료 서비스종사자를 대상으로" 6 (6): 217-241, 2002

5 유기현, "조직행동론" 무역경영사 1983

6 김원형, "조직 몰입 3요인의 탐색적 인과 관계 모형" 한국인사관리학회 29 (29): 3-33, 2005

7 한태영, "적응수행에 대한 개인 및 팀 수준의 영향：다수준(multilevel) 접근법의 적용" 한국산업및조직심리학회 18 (18): 53-79, 2005

8 박원우, "임파워먼트：개념 정리 및 실천 방안 모색" 한국경영학회 26 (26): 115-138, 1997

9 박원우, "임파워먼트와 기업문화" 12-13, 1995

10 임준철, "분배공정성과 절차공정성이 직무만족과 조직몰입에 미치는 차별적 영향에 관한 연구" 한국경영학회 27 (27): 93-111, 1998

11 한태영, "변혁적 및 거래적 리더십의 효과：다수준 접근법을 적용한 재조명" 한국산업및조직심리학회 18 (18): 337-360, 2005

12 Beehr, T.A., "ob stress, employee health and organizational effectiveness：A Factor analysis model and review" (31) : 79-96, 1978

13 Sweeney, P., "Workers evaluation of ends and means：An examination of four models of distributive and procedural justice" (55) : 2340-, 1993

14 Bliese, P.D, "Within-group agreement, non- independence, and reliability：Implications for data aggregation and analysis : Multilevel theory, research, and methods in organizations" San Francisco：Jossey-Bass 349-381, 2000

15 Robinson, T.L, "Using the group-value model to explain the role of non instrumental justice in distinguishing the effects of distributive and procedural justice" (73) : 511-518, 2000

16 Markovsky, B, "Toward a multi level distribute justice theory" (50) : 822-839, 1985

17 Spreitzer, G.M, "To stay or to go：Voluntary survivor turnover following an organizational downsizing" (23) : 707-729, 2002

18 Chen, Z, "The validity of the three components of organizational commitment in a China context" (62) : 465-489, 2003

19 Morgeson, F.P, "The structure and function of collective constructs：Implications for multilevel research and theory development" (24) : 249-265, 1999

20 Rouiller, J.Z, "The relationship between organizational transfer climate and positive transfer of training" (4) : 377-390, 1993

21 Greenberg, J, "The quest for justice on the job：Essay and Experiment" Thousand Oaks, CA：Sage 1996

22 Harley, B, "The myth of empowerment：Work organisation, hierarchy and employee autonomy in contemporary Australian workplaces" (13) : 41-66, 1999

23 Hartline. M.D, "The management of customer contact service employee：An empirical investigation" (60) : 52-70, 1996

24 MacKenzie, S.B, "The impact of organizational citizenship behaviors" (57) : 70-80, 1993

25 Conger, J.A, "The empowerment process：Integrating theory and practice" (13) : 471-482, 1998

26 Hofmann, D.A, "The application of hierarchical linear modeling to organizational research : Multilevel theory, research, and methods in organizations" San Francisco：Jossey-Bass 467-511, 2000

27 Schneider, B, "The ASA framework：An update" (48) : 747-773, 1995

28 Kozlowski, S.J, "Team leadership：Current theoretical and research perspectives" 2002

29 Zimmerman, M.A, "Taking aim on empowerment research：on the distinction between individual and psychological concept" (18) : 169-177, 1990

30 Hurrell, J, "Stress management in work setting : An overview of organizational stress and health 8" NY, Praeger Publisher 31-43, 1989

31 Warr, P, "Scales for the measurement of some work attitudes and aspects of psychological well-being" (52) : 129-148, 1970

32 Mok, K, "Sample size requirements for 2-level designs in educational research" (7) : 11-15, 1995

33 Maas, C.J.M, "Robustness of multilevel parameter estimates against small sample sizes" Utrecht University, The Netherlands 2003

34 Heskett. J.L, "Putting the service-profit chain to work" (72) : 64-177, 1994

35 Spreitzer, G.M, "Psychological empowerment in the workplace：Dimension, measurement and validation" (38) : 1442-1485, 1995

36 Cropanzano, R, "Progress in organizational justice：Tunneling through the maze : International Review of Industrial and Organizational Psychology, 12" John Wiley and Sons Ltd 317-372, 1997

37 Guzzo, R.A, "Potency in groups：Articulating a construct" (32) : 87-106, 1993

38 Spector, P.E, "Perceived control by employee：A meta analysis concerning autonomy and participation at work" (39) : 1005-1016, 1996

39 Goldstein, H., "Multilevel statistical models. 2nd ed." NY：John Wiley 1995

40 Rahim, M.A, "Managing conflict in organizations" Westport：Prager Publishers 1992

41 Ehrhart, M.G, "Leadership and procedural justice climate as a antecedents of unit level organizational citizenship behavior" (57) : 61-94, 2004

42 Gupta, N, "Job stress and employee behavior" (23) : 373-387, 1979

43 Welsh, H.P, "Inter-relationships between organizational commitment and job characteristics, job satisfaction, professional behavior, and organizational climate" (12) : 1079-1089, 1981

44 Dessler, G, "How to earn your employee’s commitment" (13) : 56-67, 1999

45 Raudenbush, S.W, "Hierarchical linear models：Applications and data analysis methods 2nd Ed." Sage Publications, Thousand Oaks：CA. 2002

46 Raudenbush, S.W, "Hierarchical Linear Modeling with the HLM/sL and HLM/3L Programs" Chicago：Scientific Software International 2004

47 James, L.R, "Estimating within-group interrater reliability with and without response bias" (69) : 85-98, 1984

48 Ford, R.C, "Empowerment：A matter of degree" (9) : 21-31, 1995

49 Henkel, Repp-Begin, "Empowerment-Readiness Survey" (15) : 35-46, 1994

50 Bowen, D., "Empowering service employee" (36) : 73-84, 1995

51 Lindsley, D.H, "Efficacy-performance spirals ：A multilevel perspective" (20) : 645-678, 1995

52 Folger, R, "Effects of procedural and distributive justice on reactions to pay raise decisions" (32) : 115-130, 1989

53 McFarlin, D.B, "Distributive and procedural justice as predictors of satisfaction with personal and organizational outcomes" (35) : 626-637, 1992

54 Bandura, A, "Cultivating competence, self-efficacy, and intrinsic interest through proximal self-motivation" (41) : 586-598, 1981

55 Schmidt, S.M, "Conflict：Toward conceptual clarity" (17) : 359-370, 1972

56 Tyler, T.R, "Collective restraint in social dilemmas：Procedural justice and social identification effects on support for authorities" (69) : 482-497, 1995

57 Rentsch, J.R, "Climate and culture：Interaction and qualitative differences in organizational meanings" (75) : 668-681, 1990

58 Kirkman, B.L, "Beyond self-management：Antecedents and consequences of team empowerment" (42) : 58-74, 1999

59 Reitz. H.S., "Behavior in organizations : Homewood, Ⅲ" Richard D. Irwin, Inc. 1981

60 Tracey, J.B, "Applying trained skills on the job：The importance of the work environment" (80) : 239-252, 1995

61 Koberg, C.S, "Antecedents and outcomes of empowerment" (24) : 71-79, 1999

62 Allen, N.J, "Affective, continuance, and normative commitment to the organization. An examination of construct validity." (49) : 252-276, 1996

63 Kozlowski, S.W, "A multilevel approach to theory and research in organizations : Multilevel theory, research, and methods in organizations" San Francisco：Jossey-Bass 3-90, 2000

64 K.W.Mossholder, "A multi level analysis of procedural justice context" (19) : 131-141, 1998

65 Zohar, D, "A group-level model of safety climate：Testing the effect of group climate on microaccidents in manufacturing jobs" (85) : 587-596, 2000

66 S.W.Kozlowski, "A disagreement about within-group agreement：Disentangling issues of consistency versus consensus" (77) : 161-167, 1992

67 Hofmann, D.A, "A cross-level investigation of factors influencing unsafe behaviors and accidents" (49) : 307-339, 1996

68 Naumann, S.E., "A case for procedural justice climate：Development and test of a multilevel model" (43) : 881-889, 2000