Problem solving in the helping professions

목차 (Table of Contents)

• CONTENTS
• 1 Preparing for Problem Solving = 1
• Problems Encountered in Human Services = 2
• Clients and the Problem-Solving Process = 3
• The Motivated Client = 5
• The Reluctant Client = 5
• The Resistant Client = 6
• The Culturally Different Client = 8
• The Overly Demanding Client = 9
• The Silent Client = 10
• Definitions of Problem Solving = 10
• Assumptions of the Problem-Solving Process = 11
• Case Study : Meet Gloria = 12
• Discussion = 17
• Critical Thinking and Creativity in Problem Solving = 17
• Critical Thinking = 17
• Creativity = 18
• A Problem-Solving Model for Human Services = 19
• Goals of the Model = 20
• Beginning the Process = 24
• The Helper's Role = 25
• Organizational Matters = 25
• The Client's Role = 26
• Points to Remember = 26
• References = 27
• 2 Problem Identification = 29
• Case Study : Beth and Ruth : Decisions for the Future = 30
• Goal 1 : Defining the Three Activities in Problem Identification = 35
• Goal 2 : Determining the Client's Expectations = 36
• Skill Lesson 2.1 : Identifying and Assessing the Presenting Problem = 36
• Skill Lesson 2.2 : Determining Who Owns the Problem = 39
• Goal 3 : Forming a Collaborative Relationship with the Client = 40
• Skill Lesson 3.1 : Expanding Your Knowledge of the Client = 41
• Skill Lesson 3.2 : Assessing the Client's Problem-Solving Abilities = 45
• Skill Lesson 3.3 : Making a Referral When Appropriate = 48
• Skill Lesson 3.4 Collecting Information About the Client and the Environment = 49
• Skill Lesson 3.5 : Drawing a Conceptual Picture of the Problem = 55
• Goal 4 : Identifying the Problem = 59
• Skill Lesson 4.1 : Developing a Problem Statement = 59
• Skill Lesson 4.2 : Evaluating the Problem Statement = 61
• Goal 5 : Analyzing Professional Issues That Affect Problem Identification = 63
• Skill Lesson 5.1 : Identifying Helper Roles in Problem Identification = 63
• Skill Lesson 5.2 : Acknowledging Ethical Considerations = 64
• Skill Lesson 5.3 : Recognizing Pitfalls = 65
• Points to Remember = 67
• References = 67
• 3 Decision Making = 69
• Case Study : Helping Alphonse (Part 1) = 69
• Goal 1 : Defining the Three Activities in Decision Making = 76
• Goal 2 : Stating the Purposes and Activities for Goal Selection = 77
• Skill Lesson 2.1 : Developing a Rationale for Establishing Goals = 78
• Skill Lesson 2.2 : Stating Clear. Unambiguous Goals = 79
• Skill Lesson 2.3 : Developing Subgoals = 80
• Goal 3 : Generating Alternatives = 81
• Skill Lesson 3.1 : Defining Creativity = 81
• Skill Lesson 3.2 : Identifying Strategies for Generating Alternatives = 83
• Skill Lesson 3.3 : Assessing the Alternatives Identified = 88
• Goal 4 : Making Decisions = 90
• Skill Lesson 4.1 : Identifying Five Decision-Making Strategies = 91
• Skill Lesson 4.2 : Comparing Types of Decisions = 96
• Skill Lesson 4.3 : Evaluating Decision Making = 100
• Goal 5 : Analyzing Professional Issues That Affect Decision Making = 102
• Skill Lesson 5.1 : Identifying Helper Roles in Decision Making = 102
• Skill Lesson 5.2 : Developing Skills That Promote Decision Making = 103
• Skill Lesson 5.3 : Acknowledging Ethical Considerations = 106
• Skill Lesson 5.4 : Recognizing Pitfalls = 107
• Points to Remember = 108
• References = 109
• 4 Problem Resolution = 110
• Case Study : Helping Alphonse (Part 2) = 111
• Goal 1 : Defining Three Activities in Problem Resolution = 116
• Goal 2 : Identifying the Activities of Implementation Planning = 117
• Skill Lesson 2.1 : Reviewing Perceptions of the Problem = 117
• Skill Lesson 2.2 : Developing a Positive Attitude Toward Change = 119
• Skill Lesson 2.3 : Devising the Implementation Plan = 122
• Goal 3 : Taking Action = 128
• Skill Lesson 3.1 : Building a Support Network = 130
• Skill Lesson 3.2 : Developing a Feedback Process = 133
• Skill Lesson 3.3 : Collecting and Recording Data = 134
• Skill Lesson 3.4 : Ending Implementation = 136
• Goal 4 : Evaluating the Process = 138
• Skill Lesson 4.1 : Defining Summative Evaluation = 138
• Skill Lesson 4.2 : Setting the Stage for Summative Evaluation = 139
• Skill Lesson 4.3 : Determining the Outcomes of the Process = 141
• Skill Lesson 4.4 : Assessing the Client's Satisfaction = 143
• Skill Lesson 4.5 : Checking for Success = 145
• Goal 5 : Analyzing Professional Issues That Affect Problem Resolution = 146
• Skill Lesson 5.1 : Identifying Helper Roles in Problem Resolution = 147
• Skill Lesson 5.2 : Developing Skills That Promote Problem Resolution = 148
• Skill Lesson 5.3 : Acknowledging Ethical Considerations = 149
• Skill Lesson 5.4 : Recognizing Pitfalls = 151
• Points to Remember = 152
• References = 153
• 5 Putting It All Together = 154
• Phase 1 : Problem Identification = 155
• Case Study : Community Mental Health : One Agency's Perspective (Part 1) = 155
• Phase 2 : Decision Making = 163
• Case Study : Community Mental Health : One Agency's Perspective (Part 2) = 164
• Phase 3 : Problem Resolution = 173
• Case Study : Community Mental Health : One Agency's Perspective (Part 3) = 174
• References = 184
• 6 Final Thoughts = 185
• Listen Carefully = 185
• Collaborate with Others = 186
• Expand Your Creativity and Critical Thinking = 187
• Practice Your Skills = 187
• Maintain Ethical Standards = 188
• Evaluate Constantly = 188
• Conclusion = 189
• References = 189
• Index = 190