Managing computers in the hospitality industry

목차 (Table of Contents)

• CONTENTS
• Preface = xiii
• Part Ⅰ Introduction to Computer Systems = 1
• 1 Automation In the Hospitality Industry = 2
• Data Processing = 3
• Electronic Data Processing = 5
• Coding Types of Computers = 7
• Computers Computers in the Hospitality Industry = 9
• Hotel Property Management Systems = 10
• Computerized restaurant Management Systems = 15
• Sales and Catering Applications = 16
• Hospitality accounting Applications = 18
• Summary = 19
• Key Terms = 21
• Discussion Questions = 22
• 2 Essentials of Computer Systems = 24
• Input／Output Units = 25
• The Central Processing unit = 31
• External Storage Devices = 33
• Anatomy of a Microcomputer = 36
• Software = 40
• The Operating System = 41
• Summary = 44
• Key Terms = 46
• Discussion Questions = 47
• 3 Generic applications Software = 48
• Word Processing Software = 49
• Electronic Spreadsheet Software = 55
• Datebase management Software = 62
• Electronic communications = 69
• Summary = 73
• Key Terms = 75
• Discussion Questions = 76
• Part Ⅱ Computer-Based Hotel Property Management Systems = 79
• 4 Computer-Based Reservation Systems = 80
• Central Reservation systems = 81
• Property-Level Reservation Module = 87
• New Developments = 92
• Summary = 95
• Dey Terms = 95
• Discussion Questions 96
• 5 Rooms Management and Guest Accounting Applications = 98
• Rooms management Module = 99
• Guest Accounting Module = 106
• Summary = 112
• Key Terms = 113
• Discussion Questions = 113
• 6 Property Management System Interfaces = 114
• Point-of Sale Systems = 115
• Call Accounting systems = 119
• Electronic Locking Systems = 125
• Energy Management Systems = 128
• Auxiliary Guest Services = 129
• Guest-Operated Devices = 130
• Summary = 137
• Key Terms = 139
• Discussion Questions = 140
• Part Ⅲ Computer-Based Food and Beverage Management Systems = 141
• 7 Food and Beverage Applications-Service = 142
• ECR／POS Hardware Components = 143
• Computer-Based Guest Checks = 153
• ECR／POS Software = 155
• Automation Advances = 161
• Automated Beverage Control Systems = 167
• Summary = 173
• Key Terms = 173
• Discussion Questions = 174
• 8 Food and beverage Management applications = 179
• Recipe management = 177
• Sales Analysis = 182
• Menu management = 184
• Integrated Food Service Software = 188
• Management Reports from Automated Beverage systems = 192
• Summary = 196
• Key Terms = 199
• Kicussion Questions = 199
• Part Ⅳ Other Hospitality Applications = 201
• 9 Hotel sales and food service Catering Applications = 202
• Automation and the Hotel Sales Office = 203
• Yield Management = 218
• Food Service Catering Software Packages = 225
• Summary = 230
• Endnotes = 230
• Key Terms = 231
• Discussion Questions = 231
• 10 Accounting Applications = 232
• Accounts Receivable Module = 233
• Accounts Payale Module = 235
• Payroll Module = 239
• Inventory Module = 243
• Purchasing Module = 246
• Financial Reporting Module = 250
• Summary = 255
• Endnotes = 256
• Key Terms = 256
• Discussion Questions = 257
• Part Ⅴ Management Responsibilities = 259
• 11 Seiecting and Implementing Computer Systems = 260
• Analyzing Current Information Needs = 261
• Collecting Relevant Sales Information = 263
• Establishing Computer System Requirements = 266
• Determining the Hardware Configuration = 269
• Requesting Proposals from Vendors = 272
• Site Surveys by Vendors = 274
• Evaluating Vendor Proposals = 276
• Contract Negotiations = 279
• Installation Factors = 281
• Summary = 287
• Key Terms = 287
• Discussion Questions = 288
• 12 Managing Information Systems = 290
• MIS Design and Function = 291
• Managing Multi-Processor Environments = 293
• MIS Security Issues = 295
• Summary = 301
• Key Terms = 302
• Discussion Questions = 302
• Glossary = 303
• Index = 327
• The educational Institute Board of trustees = 333