블록체인 서비스의 신뢰 측정 문항 개발

다국어 초록 (Multilingual Abstract)

Managing trust is an important issue for service operators, as a high level of trust brings positive results to them. The emergence of blockchain technology, which is called a trustless technology, was very innovative as one of the trust management methods. Many researchers expect that the trustless potential of blockchain technology can remove the trust from services. However, careful approach is needed whether the trustless power can be fully applied to blockchain services. Recent studies assert that blockchain will not remove trust from services, but will significantly change the process of trust formation. This study aims to develop a questionnaire that can evaluate the trust level of the blockchain service as one of the actions to understand the trust formation in the blockchain service. The initial 14 questionnaire items were derived through literature survey and expert interviews. Based on the derived initial questionnaire, user survey was conducted for 260 blockchain service users. The final questionnaire was derived after checking reliability and validity through exploratory factor analysis and confirmatory factor analysis. The questionnaire items, and insights that are obtained from the process and results of the study are provided. This study is meaningful in that it conducted a fundamental exploration to help understand the trust formation of blockchain services.

목차 (Table of Contents)

• ABSTRACT
• 1. Introduction
• 2. Development of questionnaire
• 3. Discussion
• 4. Conclusion
• References