조직신뢰, 상사신뢰와 조직효과성 = Relationships between Supervisor Trust, Organizational Trust and Organizational Citizenship Behavior:The Mediational Role of Organizational Commitment

다국어 초록 (Multilingual Abstract)

This research examines the nature of the causal relationships between trust (organizational trust, supervisor trust) and the mediating role of organizational commitment on organizational citizenship behavior. Using a sample of 547 local government employees in South Korea, this study analyzes three alternative hypotheses centered around trust, organizational commitment, and organizational citizenship behavior. The results show that organizational trust has a strong positive effect on organizational commitment. Second, organizational commitment is positively related to organizational citizenship behavior. Third, supervisor trust is positively related to organizational citizenship behavior. Finally, organizational trust is positively related to mediating role of organizational commitment on organizational citizenship behavior.
This study recommends supervisor trust, organizational trust and organizational commitment be valued in order to increase the organizational citizenship behavior vital for organizational effectiveness or productivity.

국문 초록 (Abstract)

본 연구는 지방자치단체(광역)의 구성원을 대상으로 상사신뢰, 조직신뢰와 조직시민행동(OCB)과의 인과관계를 조직몰입이라는 태도변수를 매개변수로 하여 살펴보았다. 본 연구의 분석결과는 다음과 같이 요약정리할 수 있다. 첫째, 조직구성원이 지각하는 조직신뢰와 상사신뢰 중 조직신뢰만이 조직몰입에 유의미한 정(+)의 영향을 미치는 것으로 해석되었다. 둘째, 조직몰입은 OCB에 유의미한 정(+)의 영향력을 가지는 것으로 분석되었다. 셋째, 조직신뢰, 상사신뢰와 OCB와의 인과관계에서는 상사신뢰만이 OCB에 통계적으로 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 끝으로 조직신뢰만이 조직몰입을 부분매개로 하여 OCB에 유의미한 정(+)의 영향을 미치는 것으로 해석되었다.

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