Library disaster planning and recovery handbook

목차 (Table of Contents)

• CONTENTS
• List of Figures = xiii
• List of Contributors = xv
• Acknowledgements = xvii
• Preface = xix
• PART Ⅰ : MANAGING A DISASTER = 1
• 1 What do You do When it Happens to You? : Managing a Major Library Disaster = 3
• Introduction = 3
• Personal Account : Baptism by Fire, or was it Water? = 3
• What's in the Literature? = 6
• Internal Issues in Library Disaster Recovery Administration = 12
• Institutional Issues in Library Disaster Recovery = 18
• External Groups = 23
• Lessons Learned = 27
• Key Recommendations - Disaster Management = 30
• References = 31
• 2 Human Resources Implications in Disaster Recovery = 33
• Introduction = 33
• Water, Water, Everywhere = 33
• People, People, Everywhere : Re-Employing Staff = 34
• Alternate Worksite Considerations = 35
• Ergonomic Concerns = 37
• A Flood of Emotions ; Dealing with Stressed Staff = 38
• New Staffing Issues = 42
• Home Sweet Home = 49
• And the Beat Goes on = 51
• Key Recommendations - Human Resources = 52
• Appendix 2-A : Colorado State University Libraries Building Environment Procedures = 53
• References = 54
• 3 The Disaster-Recovery Process for Collections = 57
• Introduction and Personal Account = 57
• Review of the Literature = 58
• "Say It Isn't So!" : Disaster Response and Initial Recovery Steps = 65
• The Long and Winding Road : Off-Site Treatments = 73
• Conclusion = 86
• Key Recommendations - Disaster-Recovery Process = 87
• References = 88
• 4 Why Can't Facilities Fix This? = 91
• Introduction = 91
• What Can You Expect in a Major Disaster? = 92
• Review of the Literature = 93
• What You Can Expect in as Major Disaster = 96
• How to Determine Your Building and Contents Losses = 97
• Analyze Your Library's Risk-Management Situation = 100
• Claims and Settlement Processes = 105
• Ramifications of the Disaster = 108
• Occupancy／Restoration = 114
• Space for Disaster-Recovery Processing : The Processing Center = 116
• More Advice = 119
• Conclusion = 120
• Key Recommendations - Facilities = 121
• References = 122
• 5 Media Relations = 123
• Introduction = 123
• Personal Account = 123
• Media Relations and the Literature = 125
• Cooperation From Your Campus or Community Media Relations Office = 137
• Perceptions of the Campus and Library During a Disaster = 138
• Conclusion = 141
• Key Recommendations - Media Relations = 142
• Appendix 5-A : Morgan Library E-Mail Message to ARL Library Directors = 143
• References = 146
• PART Ⅱ : PUBLIC SERVICES IN DISASTER RECOVERY = 147
• 6 Public Services : Holding Up the Storefront = 149
• Introduction and Personal Account = 149
• Review of the Literature = 150
• Setting Up the Basics = 152
• Communicate with Patrons = 160
• Seize Opportunities = 162
• Conclusion and Translation to the Future = 165
• Key Recommendations - Public Services = 166
• References = 167
• 7 Circulation : When the Heart Stops Beating = 169
• Introduction and Personal Account = 169
• ScenarioⅠ : Worst Case(Instant Death) = 173
• ScenarioⅡ : Next-to-Worst Case(What to do if Your Heart Stops Beating) = 174
• ScenarioⅢ : Better Case(Keeping the Heartbeat You Have) = 185
• ScenarioⅣ : Best Case(Practicing Preventive Medicine) = 187
• Your Friend, the Electronic Pacemaker : The Future of Circulation = 190
• Key Recommendations - Circulation Services = 191
• Appendix 7-A : Access Services Organization Chart = 192
• Appendix 7-B : Form for Non-Returnable, Flood-Destroyed Item Claim = 194
• Appendix 7-C : Form for Returnable, Flood-Damaged Item Claim = 195
• References = 196
• 8 There is No Normal Anymore : Interlibrary Loan／Document-Delivery Services During Disaster Recovery = 197
• Introduction = 197
• The Conceptual Versus the Practical = 200
• Planning Expanded Interlibrary Loan Services in Disaster Recovery = 202
• Resource Requirements = 206
• Disaster Strikes : Think Fast! = 211
• FastFlood : A New Design for ILL = 214
• Conclusion = 216
• Key Recommendations - Interlibrary Loan = 218
• 9 Library Instruction During Disaster Recovery : Why is it Needed? = 219
• Introduction = 219
• Revising In-House Informational／Instructional Materials = 220
• Adjusting Your One-Time Lecture Sessions = 223
• Teaching Alternative Solutions = 225
• Promoting the Use of Other Libraries = 225
• Using Post-Disaster Data = 227
• Review of the Literature = 228
• Conclusion = 228
• Key Recommendations - Library Instruction = 230
• Appendix 9-A : Library Locator = 231
• Appendix 9-B : Free Shuttle Service to Libraries Starting August 25, 1997 = 233
• 10 Providing Reference Services when You're Under the Weather = 235
• Introduction = 235
• Begin Communicating with Staff Immediately = 237
• Assess the Damage to the Public Service Areas = 238
• Transfer Access to Electronic Reference Services and Telecommunications Systems to a Remote Site = 239
• Be Willing to Utilize Alternatives to Traditional Print Reference Materials and Area Library Collections = 240
• Prepare a List of Ready-Reference Tools as an Appendix to Your Disaster Plan = 242
• Take the Necessary Time for Staff Relations and Communications During Desaster Recovery = 242
• Do Not Ignore the Effects of the Disaster on Your Professional Staff in Reference Services = 245
• Communicate with the Rest of Your Campus／System with a standard Message as Soon as Possible = 245
• Plan on Major Technical Difficulties Happening Before Resuming Reference Services = 247
• Rethink Your Current Library-Disaster Plan Relative to Reference Services = 248
• Plan to Cooperate with Other Staff, Internally and Externally, to Improve Reference Services During Disaster Recovery = 248
• Conclusion = 249
• Key Recommendations - Reference Services = 250
• References = 251
• PART Ⅲ : TECHNICAL SERVICES IN DISASTER RECOVERY = 253
• 11 It was a Dark and Stormy Night : A Technical Services Overview = 255
• Introduction to Technical Services in Disaster Response and Recovery = 255
• Review of the Literature = 255
• Putting the Plan to Work = 256
• Rethinking Services and Organization = 258
• Restoring Collections = 263
• Rebuilding the Collections = 272
• Conclusion = 280
• Key Recommendations - Technical Services = 281
• References = 282
• 12 Data, Data, They Want the Data = 283
• Introduction = 283
• Impact of the Disaster on Basic Services = 284
• Review of the Literature = 285
• The ILS Makes All the Difference = 286
• Historical Knowledge of Your Database = 287
• Materials Replacement or Total Loss? = 289
• Distinctive Collections : Special Decisions = 294
• Reusable Data for Later Recovery Projects = 295
• Conclusion = 298
• Key Recommendations - Data Collection = 299
• Appendix 12-A : Sample of Web-Based Form for Gift Offer = 300
• Appendix 12-B : Sample of Web-Based Form for Damaged Titles = 302
• Endnotes = 303
• References = 303
• 13 Technology Tales = 305
• Introduction = 305
• Review of the Literature = 307
• Initial Steps for Technology Recovery = 308
• Implement Off-Site Technology Access and Services, If Appropriate = 314
• Recover or Replace Damaged Automation Equipment, Network Wiring, and Infrastructure = 321
• New Automation Activities Related to Disaster Recovery = 328
• Anecdotal Recovery Tales = 331
• Conclusion = 332
• Key Recommendations - Technology = 335
• References = 336
• 14 Technical Services : Business-as-Usual Under Unusual Circumstances = 337
• Introduction and Personal Account = 337
• Review of the Literature : Disaster Plans, Contingency Planning, and Continuity = 338
• Ongoing Work Versus the Disaster : Organizational and Human Dimensions = 340
• Critical Overview and Assessment of Operations = 342
• The Human Dimension = 355
• Conclusion = 356
• Key Recommendations - Staffing in Technical Services = 357
• Endnotes = 358
• References = 358
• 15 Upstairs／Downstairs : Implementing a Processing Center for Restoring the Collection = 361
• Introduction = 361
• Background = 361
• Implementation Issues = 362
• Conclusion = 379
• Key Recommendations - Processing Center = 380
• Appendix 15-A : Gifts Training = 381
• References = 382
• PART Ⅳ : GIFTS AND DONATIONS = 383
• 16 The Fine Art of Gift Raising : An Overview = 385
• Introduction = 385
• Early Efforts Need Coordination = 386
• Conclusion = 391
• Key Recommendations - Gift Raising = 393
• Appendix 16-A : Libraries Gift Acceptance Program - Guidelines = 394
• Appendix 16-B : Web-Based Faculty Journal List = 397
• References = 398
• 17 The Fine Art of Gift Raising : Redesigning the Gifts Program = 399
• Introduction = 399
• The Need for Program Redesign = 401
• You Have a Tiger by the Tail, Don't Let Go! Or, Stand by Your Plan = 410
• The Importance of People - Teamwork and Communication = 411
• Control That for Which You are Accountable = 412
• Recognize the Importance of Records and Paperwork = 412
• Expect a High Proportion of Duplication = 413
• All Estimates are Optimistic - Even Yours = 414
• Recognize When the End is Nigh - Wind Down the Program Gracefully = 414
• Conclusion = 416
• Key Recommendations - Gift Program Design = 417
• Appendix 17-A : Program Management Schedule = 418
• 18 Gift Acceptance : The Reality and the Results = 419
• Introduction = 419
• The Acceptance Program in Action = 419
• Lessons and Observations = 422
• Conclusion : Cultivate the Donor = 427
• Key Recommendations - Gift Acceptance = 429
• Appendix 18-A : Morgan Library Gifts Program Offer of Donation(Library Materials) = 430
• Appendix 18-B : Master Donor File = 431
• Appendix 18-C : Master Journal File = 432
• Appendix 18-D : Information for Donors Who will be Packing & Shipping = 433
• Appendix 18-E : Information for Donors = 436
• Appendix 18-F : Acknowledgment Letter = 437
• Appendix 18-G : Shipping List for Tracking Donors = 438
• Appendix 18-H : Diary of Activity／Data Report = 439
• Appendix 18-I : Processing Center Activity Report, Gifts - Total to Date = 440
• 19 Gift Receipt : What to do When the Flood Gates Open = 441
• Introduction = 441
• Finding a Place to Store the Material = 441
• Creating the Receipt Process = 443
• Creating and Maintaining Files = 443
• Delivery Mechanisms = 445
• How do You Handle "Walk-Ins"? = 445
• Dealing With "Hit-and-Run," "Drop-Off" Donors = 446
• Accommodating Local Pick-Ups = 447
• Using a Courier Service = 448
• Using an Established Moving Company = 448
• Using the U.S. Post Office = 449
• Using a Freight Line = 450
• Working With International Shipments = 451
• Processing of Gift Receipts Begins = 452
• How the Gifts Receipt Process Should Work = 454
• Key Recommendations - Gift Receipt = 458
• Appendix 19-A : List of Items Donated to Colorado State University Libraries = 459
• Appendix 19-B : Shipping／Delivery Checklist = 460
• Appendix 19-C : Information for Donors Who Could Not Pack and／or Ship Own Materials = 461
• PART Ⅴ : GREAT EXPECTATIONS : RESTORING THE COLLECTION = 463
• 20 Expecting the Unexpected : Handling Special Projects During Disaster Recovery = 465
• Introduction = 465
• High-Priority Monograph Replacements : The 6,000+Project = 466
• Replacing Personal Collections Through Special Funding = 471
• Conclusion = 476
• Key Recommendations - Special Projects = 477
• 21 Great Expectations for Restoring the Collection : An Overview = 479
• Introduction and Personal Account = 479
• Review of the Literature = 480
• Conceptualizing and Designing a Processing Effort = 482
• Organizing for the Planning Effort = 488
• Conclusion = 493
• Key Recommendations - Restoring the Collection = 494
• References = 495
• 22 Shadow Dancing with Insurance : Repurchasing Books Declared a Total Loss = 497
• Introduction = 497
• The Need for Repurchasing and Its Process = 498
• Working with Insurance Companies and Other Parties = 499
• Estimating Repurchasing Costs for Total Losses = 501
• Identifying and Processing Exceptions to a Mass-Repurchasing Project = 507
• Conclusion = 511
• Key Recommendations - Insurance = 512
• Appendix 22-A : Rebuilding the Collection : Replacing Monographs = 513
• Appendix 22-B : Rebuilding the Collection : Replacing Journal Volumes = 515
• References = 517
• 23 Tools for Tracking : Data for Restoring the Collection = 519
• Introduction = 519
• Identifying Data to Track = 519
• Creating and Storing Data = 521
• Record Retention = 524
• Conclusion = 525
• Key Recommendations - Tracking Tools = 526
• Appendix 23-A : Gift Processing Report = 527
• Appendix 23-B : Damaged Books Statistical Report = 528
• Appendix 23-C : Damaged Volume Inspection Statistics = 529
• Appendix 23-D : Local MARC Tags in Bibliographic and Item Records for Flood-Related Materials = 530
• 24 Who's Minding the Store? : Quality Control in a Contractual Environment = 533
• Introduction = 533
• Establish Standards for the Quality You Expect = 535
• Decide When You Want to Perform Quality Control = 536
• Determine How You Want Quality Control Performed = 537
• Conclusion = 539
• Key Recommendations - Quality Control = 540
• Appendix 24-A : Training／Review Guidelines For Supervisor Certification = 541
• Appendix 24-B : Damaged Books Acceptance Review Form = 543
• Appendix 24-C : Integrated Library System Quality Control Weekly Report = 544
• 25 Buried Alive : Processing Gifts as an Option = 545
• Introduction = 545
• Processing the Gifts that Match Damaged Volumes = 546
• Dealing with Associated Costs of Gifts = 551
• Conclusion = 555
• Key Recommendations - Processing Gifts = 556
• Appendix 25-A : Statistical Reporting Form = 557
• PART Ⅵ : RESOURCE SHARING IN DISASTER RECOVERY = 559
• 26 Resource Sharing : A Requirement in Library-Disaster Recovery = 561
• Introduction = 561
• Personal Account = 562
• Review of the Literature = 563
• Strategy Development for Potential Resources Sharing = 568
• What to do When a Disaster Occurs and There is No Interlibrary Plan in Place(AKA, The Colorado State University Experience) = 570
• Conclusion = 571
• Key Recommendations - Resource Sharing = 572
• References = 573
• 27 The Role of the Colorado Alliance of Research Libraries in Colorado State University Libraries' Disaster Recovery = 575
• The Alliance : An Overview = 575
• What Role Can a Consortium Play in Disaster Recovery? = 578
• Alliance Technical Support = 580
• Conclusion : The Disaster and the Digital Library Concept = 588
• Key Recommendations - The Consortium's Role = 589
• Appendix 27-A : Web-Based Sample Text for Assistance Center, The CSU Library Assistance Center = 590
• Bibliography = 595
• Index = 601
• About the Editor = 615