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    지각된 품질이 서비스의 개인가치에 미치는 영향에 관한 연구 -인지욕구 및 접촉욕구의 조정효과를 중심으로- = A Study on Perceived Quality Affecting the Service Personal Value -Focusing on the Moderating Effect of Need For Cognition(NFC) and Need For Touch(NFT)-

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    https://www.riss.kr/link?id=A76552692

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    참고문헌 (Reference)

    1 김완석, "효율적인 인지욕구 측정: 단축형 척도개발" 한국소비자·광고심리학회 8 (8): 127-133, 2007

    2 김규남, "한국, 인도네시아, 중국종업원 조직몰입특성에서 개인적 가치성향의 매개효과에 대한연구" 한국경영학회 30 (30): 877-904, 2001

    3 Carlson, D., "Work family conflict in the organization: do life role values make a difference?" 26 (26): 1031-1054, 2000

    4 Feather, N. T., "Values, valences and choices: the influence of values on the perceived attractiveness and choice of alternatives" 68 : 1135-1151, 1995

    5 Young, S., "Using the benefit chain for improved strategy formulation" 39 (39): 72-74, 1975

    6 Olson, J., "Understanding consumers' cognitive structures: implications for advertising strategy in Advertising and consumer psychology" Lexington Books 1983

    7 Durgee, J. F., "Translating values in product wants" 36 (36): 90-100, 1996

    8 Schwartz, S. H., "Toward a theory of the universal content and structure of values: extensions and cross-cultural replications" 58 : 878-891, 1990

    9 Peck, J., "To have and To hold: The Influence of Haptic Information on product judgments" 67 (67): 35-48, 2003

    10 Ledden, L., "The relationship between personal values and perceived value of education" 60 (60): 965-974, 2007

    1 김완석, "효율적인 인지욕구 측정: 단축형 척도개발" 한국소비자·광고심리학회 8 (8): 127-133, 2007

    2 김규남, "한국, 인도네시아, 중국종업원 조직몰입특성에서 개인적 가치성향의 매개효과에 대한연구" 한국경영학회 30 (30): 877-904, 2001

    3 Carlson, D., "Work family conflict in the organization: do life role values make a difference?" 26 (26): 1031-1054, 2000

    4 Feather, N. T., "Values, valences and choices: the influence of values on the perceived attractiveness and choice of alternatives" 68 : 1135-1151, 1995

    5 Young, S., "Using the benefit chain for improved strategy formulation" 39 (39): 72-74, 1975

    6 Olson, J., "Understanding consumers' cognitive structures: implications for advertising strategy in Advertising and consumer psychology" Lexington Books 1983

    7 Durgee, J. F., "Translating values in product wants" 36 (36): 90-100, 1996

    8 Schwartz, S. H., "Toward a theory of the universal content and structure of values: extensions and cross-cultural replications" 58 : 878-891, 1990

    9 Peck, J., "To have and To hold: The Influence of Haptic Information on product judgments" 67 (67): 35-48, 2003

    10 Ledden, L., "The relationship between personal values and perceived value of education" 60 (60): 965-974, 2007

    11 Mitchell, A., "The nine American lifestyles" Warner Books 1983

    12 Cacioppo, J. T., "The need for cognition" 42 : 116-131, 1982

    13 Rokeach, M. J., "The nature of human values" The Free Press 1973

    14 Cacioppo, J. T., "The efficient assessment of need for cognition" 48 (48): 306-307, 1984

    15 Lages, L. F., "The SERPVAL scale: a multi-item instrument for measuring service personal values" 58 : 1562-1572, 2005

    16 Mels, G., "The Dimensions of Service Quality: The Original European Perspective Revisited" 17 (17): 173-189, 1997

    17 Dean, A. M., "The Applicability of SERVQUAL in Different Health Care Settings" 16 (16): 1-15, 1999

    18 Durvasula, S., "Testing the SERVQUAL Scale in the Business-to-Business Sector: The Case of the Ocean Freight Shipping Service" 13 (13): 132-148, 1999

    19 Fisk, R. F., "Teaching the Evolution of Services Marketing Literature" 69 (69): 61-103, 1993

    20 Homick, J., "Tactile stimulation and Consumer response" 19 (19): 449-458, 1992

    21 Gronroos, C., "Strategic Management and Marketing in the Service Sector" Swedish School of Economics and Business Administration 1982

    22 Brady, M. K, "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach" 65 (65): 34-49, 2001

    23 Rust, R. T., "Service Quality: Insights and Managerial Implications from the Frontier in Service Quality: New Directions in Theory and Practice" Sage Publications 1-19, 1994

    24 Lehtinen, U., "Service Quality: A Study of Quality Dimensions" Service Management Institute 1982

    25 Caruana, A., "Service Loyalty: The Effects of Service Quality and the mediating role of Customer Satisfaction" 36 (36): 811-828, 2002

    26 Bandura, A., "Self-efficacy: the exercise of control" Freeman 1997

    27 Parasuraman, A., "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality" 64 (64): 12-40, 1988

    28 Asubonteng, P., "SERVQUAL Revisited: A Critical Review of Service Quality" 10 (10): 62-81, 1996

    29 Cronin, J. J., "SERVPERF versus SERVQUAL: reconciling performancebased and perceptions-minus-expectations measurement of service quality" 58 (58): 125-131, 1994

    30 Parasuraman, A., "Refinement and reassessment of the SERVQUAL scale" 67 (67): 420-450, 1991

    31 Parasuraman, A, V. Zeithaml, "Reassessment of expectations as a comparison standard in measuring service quality: implications for further research" 58 (58): 111-124, 1994

    32 Madrigal, R., "Predicting vacation activity preferences on the basis of value-system segmentation" 32 (32): 22-32, 1994

    33 Haugtvedt, C. P., "Personality and ad effectiveness: Exploring the utility of need for cognition" 15 : 209-212, 1988

    34 Brady, M. K., "Performance-Only Measurement of Service Quality: A Replication and Extension" 55 (55): 17-31, 2002

    35 김계수, "New Amos 16.0 구조방정식 모형분석" 한나래 2007

    36 Haugtvedt, C. P., "Need for cognition and advertising: understanding the role of personality variables in consumer behavior" 1 (1): 239-260, 1992

    37 Robinson, S., "Measuring Service Quality: Current Thinking and Future Requirements" 17 (17): 21-34, 1999

    38 Simon, L., "Measuring Service Quality: An Empirical Analysis in Hong-Kong" 2 (2): 182-188, 1995

    39 Cronin, J. J., "Measuring Service Quality: A Reexamination and Extension" 56 (56): 55-68, 1992

    40 Posner, B., "Managerial values across functions: a source of organizational problems" 12 (12): 373-385, 1987

    41 Peck, J., "Individual differences in haptic information processing: The need for touch scale" 30 (30): 430-442, 2003

    42 Stajkovic, A. D., "Differential effects of incentive motivators on work performance" 44 (44): 580-590, 2001

    43 Kahle, L., "Dialecting tensions in the theory of social values in Social issues and social change: adaptation to life in America" Praeger 275-284, 1983

    44 Zeithaml, V., "Consumer perceptions of price, quality and value: a means-end synthesis of evidence" 52 (52): 2-22, 1988

    45 Gotlieb, J. B., "Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?" 79 (79): 875-885, 1994

    46 Pham, M. T., "Beyond the obvious: chronic vividness of imagery and the use of information in decision making" 84 (84): 226-253, 2001

    47 Reynolds, T. J., "Advertising is image management" 24 (24): 27-37, 1984

    48 Homer, P., "A structural equation analysis of the value-attitude behavioral hierarchy" 54 (54): 638-646, 1988

    49 Bolton, R. N., "A multistage model of customers' assessments of service quality and value" 17 (17): 375-384, 1991

    50 Cronin, J. J., "A cross-sectional test of the effect and conceptualization of service value" 11 (11): 363-375, 1994

    51 Hamer, L. O., "A confirmation perspective on perceived service quality" 20 (20): 219-232, 2006

    52 Parasuraman, A., "A conceptual model of service quality and its implications for future research" 49 (49): 41-50, 1985

    53 McDougall, G. H. G., "A Revised View of Service Quality Dimensions: An Empirical Investigation" 11 (11): 189.-209, 1994

    54 Dabholkar, D., "A Measure of Service Quality for Retail Stores" 24 (24): 3-16, 1996

    55 Lan, G., "A Comparison of Personal Values of Chinese Accounting Practitioners and Students" 88 : 59-76, 2009

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    연월일 이력구분 이력상세 등재구분
    2026 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
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    2010-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2008-01-01 등재 등재학술지 유지 (등재유지) KCI등재
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    2001-07-01 등재 등재학술지 선정 (등재후보2차) KCI등재
    1999-01-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
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    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 1.48 1.48 1.67
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    1.7 1.88 2.351 0.15
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