사회복지사의 대인관계스트레스가 직무소진과 이직의도에 미치는 영향 = 스트레스 대처능력의 조절효과를 중심으로

다국어 초록 (Multilingual Abstract)

The purpose of this study is to investigate the relationship between interpersonal stress and job burnout, turnover intention of social welfare workers in social welfare center and efficient response of welfare workers. In order to accomplish this study purpose, the interpersonal stress of social welfare workers in social welfare center as an independent variable, interpersonal stress as a dependent variable of job burnout and turnover intention, and stress coping ability as a moderating variable were selected. The causal relationship between interpersonal stress and job burnout, turnover intention and the moderating effect of stress coping ability were analyzed. As a result of the analysis, the interpersonal stress of social welfare workers showed a significant effect on job burnout and turnover intention. Also, moderating effects of stress copying ability were significant. Based on the results of this analysis, the theoretical implications and policy implications of this study are suggested, and the directions and limitations of this study are suggested.