This study examines the association between the youth satisfaction with mental health services and
their outcomes based on the two assumptions: the outcome predicts satisfaction and levels of
satisfaction affect the subsequent outcomes. The sample i...
This study examines the association between the youth satisfaction with mental health services and
their outcomes based on the two assumptions: the outcome predicts satisfaction and levels of
satisfaction affect the subsequent outcomes. The sample is derived by matching two data sets:
Children’s Status Report of outcomes and Children’s Consumer Satisfaction survey data in Kansas.
Multiple regression analyses with descriptive statistics were utilized. The study found that satisfaction
with workers and medication management were positively related with school attendance,
performance, and law enforcement contacts. The importance of specific practices in mental health
service agencies and consumer-worker interaction are discussed.