On being in charge : a guide to management in primary health care

목차 (Table of Contents)

• CONTENTS
• Acknowledgements = ⅶ
• Introduction = 1
• Part Ⅰ What is management? = 11
• Chapter 1 Concepts, definitions, principles and main functions of management = 13
• Exercises = 29
• Part Ⅱ Working with people, or the health-team approach = 43
• Introduction = 45
• Chapter 1 The health team and its work in the community = 47
• 1.1 The health team, primary health care and community participation = 48
• Chapter 2 Leading a health team = 55
• 2.1 Setting and sharing objectives with team members = 55
• 2.2 Motivating team members = 58
• 2.3 Delegating authority and responsibility = 63
• 2.4 Using different styles of supervision = 65
• Chapter 3 Organizing health-team activities = 69
• 3.1 Using job descriptions = 69
• 3.2 Using norms and standards = 73
• 3.3 Coordinating activities = 74
• 3.4 Communication = 78
• 3.5 Conducting meetings = 83
• 3.6 Training staff = 89
• Chapter 4 Controlling and assessing the work = 102
• 4.1 Controling and maintaining work standards = 102
• 4.2 Assessing work performance = 106
• 4.3 Records and reports = 108
• 4.4 Dealing with problems and confilicts = 110
• Exercises = 115
• Part Ⅲ Managing resources = 157
• Introduction = 159
• Chapter 1 Managing equipment = 160
• 1.1 Ordering equipment = 162
• 1.2 Storing equipment = 165
• 1.3 Issuing equipment = 166
• 1.4 Controlling and maintaining equipment = 167
• 1.5 The value and use of equipment records = 170
• Chapter 2 Managing drugs = 171
• 2.1 Purpose of drug management = 172
• 2.2 Preparing a standard drugs list = 175
• 2.3 Estimating drug requirements : ordering and stocking drugs = 178
• 2.4 Issuing and controlling the use of drugs = 183
• Chapter 3 Managing money = 188
• 3.1 Keeping an allocations ledger = 189
• 3.2 Using a petty-cash imprest system = 190
• Chapter 4 Managing time = 195
• 4.1 Finding out how staff use time = 195
• 4.2 Preparing a health-unit timetable = 198
• 4.3 Preparing health-unit schedules = 201
• 4.4 Preparing duty rosters = 204
• 4.5 Preparing a programme chart = 206
• 4.6 Preparing a year calendar = 208
• Chapter 5 Managing space = 210
• 5.1 Arranging work-space = 210
• 5.2 Arranging work-flow = 211
• 5.3 Defining the catchment area = 214
• 5.4 Using maps in district health work = 215
• 5.5 Making a health-district sketch map = 218
• Chapter 6 Managing paperwork = 219
• 6.1 The functions of an office in a health centre = 219
• 6.2 How to write official letters = 222
• 6.3 Setting up a filing system = 226
• Exercises = 231
• Part Ⅳ Managing primary health care services = 261
• Introduction = 263
• Chapter 1 Planning Health activities = 267
• Step 1 Looking at the situation = 272
• Step 2 Recognizing important problems = 282
• Step 3 Setting objectives = 289
• Step 4 Reviewing obstacles and limitations = 295
• Step 5 Scheduling the activities = 299
• Chapter 2 Implementing health activities = 316
• 2.1 Coordinating the work of the health team = 321
• 2.2 Monitoring and redirecting work (control) = 327
• 2.3 Supervision in action = 334
• Chapter 3 Evaluating health activities = 341
• 3.1 Evaluating achievement = 346
• 3.2 Evaluating work progress = 350
• 3.3 Appraising staff performance = 355
• 3.4 Evaluating use of resources = 361
• 3.5 The management audit = 364
• Exercises = 367
• Possible solutions to exercises = 391