Librarianship--quo vadis? : opportunities and dangers as we face the new millennium

목차 (Table of Contents)

• CONTENTS
• Foreword = xix
• Introduction = xxi
• Look at All Those Beautiful Birds Overhead! = 1
• Out of Focus = 2
• For Better or Worse = 3
• No Pain, No Gain = 3
• Fight the Real Enemy = 4
• Priorities for the Research Library Budget : A Humble Proposal = 7
• Where Do We Go from Here? = 10
• What Do We Give 'Em? And Who Are 'Em? = 11
• The Tale of BCPL = 11
• Libraries : Important, Yes ; Crucial,...? = 12
• The Painful Truth About Librarians = 12
• A Monolithic Sense of Purpose = 13
• A Longstanding Administrative Team = 13
• Inbreeding in Libraries = 14
• Luck Is Not Enough = 14
• Public Libraries Have Diverse Wants = 15
• The Legacy of John Swan = 17
• A Productive Administrator = 17
• The Freedom to Lie = 18
• Focusing Principles on Librarians = 18
• The Final Swan Publication = 19
• Putting Our Money Where Cincinnati Is = 19
• Upholding Our Self-Righteousness = 20
• Small Public Libraries - Challenges, Opportunities, and Irrelevancies = 21
• Smaller Is More Important? = 22
• The Alaska Model and More = 22
• Librarians Determine Librarianship = 23
• Certification As Subterfuge = 23
• Cheaper Certainly Isn't Better = 24
• Training the Pseudolibrarian = 24
• Libraries Begin with Librarians = 25
• "Lead Me Not into Temptation to Do Good" = 27
• The Budget／Program Relation = 27
• Making a Choice = 28
• Step Aside, Librarians = 29
• On the Wrong Track = 29
• What Do We Know About Literacy? = 30
• Our Fascination with Doing Good = 30
• Avoiding Overcommitment = 31
• Our Goals and Our Programs : We're Better at Caring Than at Getting Others to Care = 33
• Depend on Drucker = 34
• Bosses Will Opt for Fuzzy Vagueness = 34
• Self-Correcting Mechanism = 35
• The White Example = 35
• So Let's Play Hardball = 36
• The Politics of Reinventing Government Libraries = 39
• Fairy Tales from the Wonderful World of Library Politics = 53
• User Satisfaction Isn't Money = 54
• Will Libraries Always Be Wonderful? = 54
• Trivializing Ourselves = 55
• Raising Citizens' Expectations = 56
• No Relief in San Francisco = 57
• Is Anyone Still Training the Circus Animals? = 59
• Technology's Giddy Promise = 60
• Terminology Over Substance = 60
• Communications Improvements = 61
• Communications Overkill = 62
• Information Sanitary Engineers = 62
• And Now Onto the Highway = 63
• Information Intermediation : A Fancy Name for Reference Work = 65
• Our Role in Education Is Flawed = 65
• A Fancy Name for Reference Work = 66
• Academicians and Reference = 67
• Healthcare and Librarians = 67
• End User Searching Inevitable? = 68
• Technologists on the March = 68
• Librarians Should Know Better = 69
• Beware the Lemmings = 69
• Library Studies or Information Management - What's in a Name? = 71
• The Berkeley Debacle = 72
• Much Will Change - Good and Bad = 72
• Managing Info Isn't New = 72
• Is It a Library? = 73
• Teaching the Good Ol' Stuff = 73
• Diluting the "L" Word = 74
• It's Time to Define Ourselves = 74
• Preparing for Library Work = 75
• Technology in Libraries - A Continuous Process = 77
• Educating for the Now and Future Profession = 83
• The Whims of Educators = 84
• Dampening Our Ardor = 84
• Students First Need a Job = 85
• Being Prepared for All Futures = 85
• Our Unpredictable Future = 86
• The Self-Confident Librarian = 87
• The Cost of Knowledge and the Cost of Ignorance = 89
• Not Free, But "Valuable" = 90
• Costing Out ILL = 90
• Who Pays, Tapper or Tappee? = 91
• Service Doesn't Come Cheap = 91
• Tell the Truth About Costs = 92
• How Many Priorities Are We Allowed to Have - And Who Sets Them? = 93
• DOE's Self-Serving Choice = 94
• We Have More Than One Priority = 94
• Getting Trapped by the Shell Game = 95
• Meeting All Their Needs = 95
• It's Only Words = 96
• Block Grants Won't Cut It = 97
• Never Mind Being Innovative and Effective - Just Be Nice = 99
• A Stubborn Search for Conformity = 100
• Appropriate Committees = 100
• Don't Investigate, Just Apologize? = 101
• Does Being Nice Mean Gaining Power? = 101
• Change Comes from Annoying Individuals = 102
• Voluntarily Formed Teams = 102
• Smearing with a Broad Brush = 105
• Can We Be Sports About Teams? = 105
• Elitism Is a Broad Term = 106
• The Ugliness of the Team = 107
• Our Still Basic Wants = 107
• Diversity Is Essential = 108
• The Role of Information Intermediaries and the Superhighway : Crucial, Important, Trivial, or Non-Existent? = 109
• Unity Through Diversity : We Need to Define Some Terms = 121
• Warning : Integration = 122
• Differences As an Additive = 122
• What Do We Mean by Unity? = 123
• Today's More Complex Issues = 123
• Favoring Bilingualism? = 123
• Libraries Promoting Unity = 124
• The Search for Terminology = 125
• Blaming the Victim - The Academic Library Version = 127
• The Perilous But Also Opportune Future for Special Librarians = 131
• "Searching" for Cost Savings = 132
• Parenting the Parents = 132
• Death and Downsizing = 133
• Management by Objectives = 133
• Closing Arguments = 134
• Managing Within Change - Or Helping to Shape the Management of Change = 137
• The Politics of Reinventing Special Libraries = 143
• Introduction = 143
• The Financial Impact of End User Searching = 144
• The Meatware Industry = 144
• Too Much Information, Too Many Diversions = 145
• The Trouble with Consulting, Advising, and Downsizing = 145
• Equal Access to Information = 146
• Some Disturbing News = 147
• Conclusion = 147
• Our Strategy for Saving Libraries : Add Water to the Thin Soup = 149
• We Cope, We Survive = 149
• The Quality of Reference = 150
• A Chilling Childers Study = 150
• Be Nice to Paraprofessionals = 151
• Nonpartisanism and Libraries = 151
• Information Cliffhanging = 152
• The Priority Short List = 152
• Traditional Leaders = Nothing = 153
• Focusing on the Trivial Is Certainly More Fun = 155
• It's Easier to Go National = 156
• Managers Must Manage = 156
• Subsumed by Special Interests = 157
• Meeting in Comfort = 158
• Correction = 159
• Selecting Conference Sites for ALA = 161
• Sweeping Resolutions = 161
• Site Selection = 162
• Holding Us Hostage = 163
• Chicago, Always Chicago = 164
• Research Library Directors and the Squandered Opportunity to Lead = 167
• Turf Wars = 168
• Paralyzed on Pricing = 168
• Access Vs. Ownership = 169
• Outside the System = 169
• Fighting Back = 170
• Do We Want to Be Knowledge Workers? = 173
• Broadening Our Self-Image = 174
• New Knowledge Workers = 174
• Self-Service Libraries = 175
• Nondiluted Quality = 176
• A Bright Future - For Us? = 177
• Economic and Political Issues in Determining the Future of the Professionally Managed Library Over the Next Ten Years = 179
• Book Review = 189
• Faculty Status for Academic Librarians : The Search for the Holy Grail = 193
• Gaining Respect = 194
• Aping Faculty = 194
• No "Free" Time = 195
• Doing It Our Way = 195
• Research Outranks Teaching = 196
• Changing Perceptions = 196
• Adapting Commercial Strategies to Managing Government Libraries = 199
• Our Failure to Seek, Much Less Achieve, Funding and Management Support = 205
• And Yet = 215
• What Must We Do? = 217
• Notes = 219
• Doing More with Less? If We Can Do It Now, Why Were We Goofing Off Before? = 221
• Marketing As a Tool for Destabilization = 225
• Libraries Now Anti-Advertise = 226
• Paper-Training Our Officials = 226
• Hammering at Public Perception = 227
• Money from the Municipality = 227
• Don't Even Think About It = 228
• Information Is Crucial = 228
• Stress What Isn't Happening = 229
• Keynote Address : Fourth International Conference on Fee-Based Information Services in Libraries = 231
• Notes = 236
• Our Conflicting Responsibilities : To Our Bosses, Our Staff, and Our Profession = 237
• Local Visions, Devil's Bargain = 238
• Library Students As Locals = 239
• What Bosses Owe Us = 239
• Suffering Victims? = 240
• The Passion to Be in Fashion = 241
• Information Is a Means to an End = 242
• More Information Isn't Better = 242
• The New Information Flood = 243
• Are We Knowledge Workers? = 244
• Needed : Information Lifeguards = 244
• Librarians : Logical Selectors = 245
• Who Will Lead the Unsuspecting Lemmings Over the Cliff? = 247
• References = 255
• Should Leaders Want to Be Managers and Give Up All That Freedom? = 257
• Leadership Is Different = 258
• Leadership Isn't Easy = 259
• The Constraints of Management = 259
• Turning Leaders Into Managers = 260
• Planning and Evaluation : The Endless Carousel = 261
• Libraries Don't Plan = 261
• Evaluation Needed = 262
• Subordinates Worth the Trouble = 262
• How to Evaluate = 263
• Making Decisions = 264
• Embarking on the Information Superhighway While Downsizing and Outsourcing Libraries = 267
• Dangerous Misconceptions About Organizational Development of Virtual Libraries = 271
• The Impact of the Virtual Library on Us = 274
• The Impact of the Virtual Library on University Administrators and Budgets = 276
• The Impact of the Virtual Library on Our Faculty Colleagues = 278
• Summary and Conclusions = 279
• What Is a Professional in Our Field? = 281
• Getting the Right Staff Mix = 282
• Librarians As Clerks = 283
• Will Credentials Help? = 284
• People, Not Technology = 284
• Is There a Surplus of Librarians? = 287
• What Professionals Do = 288
• Protecting Our Turf = 289
• Redressing Shortfalls = 290
• Better Service, Not Self-Service = 290
• A Librarian in Every Library = 290
• Library Outsourcing and Contracting : Cost-Effectiveness or Shell Game? = 293
• Rational Outsourcing = 294
• Getting Honest About Cost = 294
• The Advent of Downsizing = 295
• Fooling Us = 295
• It's Even Worse at Libraries = 296
• When the Public Is Fed Up = 297
• Organizational Change in an Era of Technological Challenges : Structuring an Environment Conducive to Learning = 299
• Library Managers Must Really Lead = 313
• Abdicating Responsibility = 313
• Looking Dumbly at Ourselves = 314
• Making Myself Heard = 315
• Gadflies Need Apply = 316
• Take Note of Alternatives = 316
• Library Computers : Tools or Toys? = 319
• Technology and Its Limits = 320
• Worrying About Our Education = 320
• Fitting Faculty to Curriculum = 321
• Our Role Is Unequaled = 321
• Claiming Our Territory = 322
• Book Review = 323
• The Changes in Off-Campus Education = 327
• Can Off-Campus Teaching Work? = 327
• Expansion Without Funding = 328
• Distance Education Expands = 329
• Hard to Evaluate = 329
• Practitioners Looking In? = 330
• Employers Hold the Power = 330
• What to Evaluate and What to Reward = 333
• Competition Leads to Results = 334
• People Want Recognition = 334
• Improving Teamwork = 335
• Planning for Reality = 335
• Fairness, Not Egalitarianism = 336
• Technology and the Pressures and Opportunities for Document Delivery = 337
• Public Library Reference Service - Expectations and Reality = 349
• Whose Expectations? = 350
• Ask Administrators? No = 350
• Let Reference Librarians Do It = 350
• Knowing Whom to Blame = 351
• Claiming Our Expertise = 351
• Two Possible Tactics = 352
• We're Professionals, After All = 352
• Edmund Burke = 355
• Librarians and Information Technology : Which Is the Tail and Which Is the Dog? = 357
• References = 369
• Why Outsourcing Happens, and What to Do About It = 371
• When Outsourcing Pays = 372
• Beat Them by Joining Them = 374
• Authority, Responsibility, and Delegation in Public Libraries = 377
• Learning How to Delegate = 377
• We Need Contracts = 378
• Legislative Protection = 379
• When Users Don't Pay = 379
• Punting the Problem = 380
• Is Our Mission One of Providing Only Information or Providing Knowledge? = 381
• Where Is This Profession Heading? = 389
• What Is Our Unique Role? = 390
• Where It All Began = 390
• Libraries, Not Information = 391
• What Price Modesty? = 391
• ALA Ignores Librarians = 392
• Where Are the Librarians? = 392
• Letting Our Bosses Know = 393
• Concern, Not Consensus = 393
• Index = 395
• About the Author = 399