노사에 대한 신뢰가 조직몰입과 협력에 미치는 영향: 서울메트로 지하철공사 노사를 중심으로 = A Study of the Trust in Organization and Trade Union's Effect on Organizational Commitment and Collaboration

국문 초록 (Abstract)

본 연구는 노사 간 상호신뢰와 협력을 추구하는 노동조합에 대한 구성원들의 신뢰가 사측에 대한 조직몰입과 협력에 어떠한 영향을 미치는지 실증적 조사를 통해 검증하였다. 연구는 서울메트로 구성원들을 대상으로 하였다. 분석결과 첫째, 서울메트로에 대한 신뢰는 구성원들의 정서적･규범적･지속적 조직몰입과 서울메트로에 대한 조직협력에 긍정적인 영향을 미치는 것으로 나타났다. 둘째, 노동조합에 대한 신뢰가 높은 집단과 신뢰가 낮은 집단으로 구분해서평균 차 분석(t-검정)을 한 결과, 노동조합에 대한 신뢰가 높은 집단에서 서울메트로에 대한 신뢰, 서울메트로에 대한정서적･규범적･지속적 조직몰입과 조직협력의 평균이 모두 높았고 통계적으로 유의하였다. 마지막으로 회귀분석에서노동조합에 대한 신뢰가 높은 집단의 구성원들은 서울메트로에 대한 조직몰입과 조직협력에 긍정적인 영향을 미치는것으로 나타났다. 그러나 노동조합에 대한 신뢰가 낮은 집단은 정반대의 결과를 보여주었다. 이는 노사 상호신뢰와협력을 추구하는 노동조합을 신뢰하는 구성원들은 사측의 성과를 향상시키는데 긍정적인 영향을 미칠 수 있음을 시사해 준다.

다국어 초록 (Multilingual Abstract)

Trust for members of the trade unions that promotes cooperation and mutual trust between labor and management, organizational commitment and cooperation for companies to study what impact have been verified through empirical investigation. Study of the Seoul Metropolitan Subway Corporation union members were enrolled in this study. According to the findings of this study,trust in Seoul Metro(organization) existing research and the results appeared to be positively affecting members' Affective, Normative and Continuance organizational commitment and cooperation on the Seoul Metro. Second, the goal for the union to pursue the Seoul Metro to believe that we need to help members showed more confidence in labor unions. Third, union members are separated into two categories, a high groups separated by a low level of trust in labor unions. The results of the analysis(t-test) was statistically significant that the higher trust group for labor unions effect on the Seoul Metro trust, organizational commitment, and cooperation. And the regression analysis in the high trust in labor unions group showed a positive impact on trust, organizational commitment, and cooperation on the Seoul Metro. Trust members in trade union advocating the suggestion of the labor-management cooperation and win-win with Corporation could have a positive impact on corporate performance. For the analysis and interpretation of results, and find ways to enhance trust between labor and management, in-depth interviews.

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