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    지역자활센터 종사자의 정서적 고갈, 직무만족, 정서적 조직몰입, 이직의사 간의 인과관계 검증

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    The causal relationships between emotional exhaustion, job satisfaction, emotional organizational commitment and turnover intention have long been an important area of research in several disciplines. But researchers are yet to systematically explore the pattern of causal relationships among these variables. The purpose of the present study is to investigate the causal relationships among the aforementioned variables and to draw out theoretical and practical implications. A convenient sampling was taken of employees in local self-sufficiency centers in J Province and G Metropolitan City, and a total of 209 questionnaires were used in the statistical analyses. A proposed structural model has also been identified to have a structural explanation for the relationships among the variables. Upon estimation using the SEM procedure, adequate fit was obtained (x²=214.694, df=100, p=0.000, AGFI=0.844, RMSEA=0.074, CFI=0.942, NNFI(TLI)=0.930 and PGFI=0.651). The study identified a number of the causal relationships among the aforementioned variables. Finally, theoretical and practical implications were also discussed.
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    The causal relationships between emotional exhaustion, job satisfaction, emotional organizational commitment and turnover intention have long been an important area of research in several disciplines. But researchers are yet to systematically explore ...

    The causal relationships between emotional exhaustion, job satisfaction, emotional organizational commitment and turnover intention have long been an important area of research in several disciplines. But researchers are yet to systematically explore the pattern of causal relationships among these variables. The purpose of the present study is to investigate the causal relationships among the aforementioned variables and to draw out theoretical and practical implications. A convenient sampling was taken of employees in local self-sufficiency centers in J Province and G Metropolitan City, and a total of 209 questionnaires were used in the statistical analyses. A proposed structural model has also been identified to have a structural explanation for the relationships among the variables. Upon estimation using the SEM procedure, adequate fit was obtained (x²=214.694, df=100, p=0.000, AGFI=0.844, RMSEA=0.074, CFI=0.942, NNFI(TLI)=0.930 and PGFI=0.651). The study identified a number of the causal relationships among the aforementioned variables. Finally, theoretical and practical implications were also discussed.

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    참고문헌 (Reference)

    1 김진수, "한국 자활후견기관 노동조합 설립의 배경과 의의" 9 (9): 29-32, 2003

    2 김경호, "클라이언트 폭력이 사회복지사의 직무만족에 미치는 영향" 한국사회복지행정학회 12 (12): 40-74, 2010

    3 나종문, "지역자활센터 종사자의 이직의사에 미치는 영향요인에 관한 연구" 한국정책과학학회 13 (13): 257-286, 2009

    4 문영주, "지역자활센터 성과평가에 대한 실무자의 인식 차이에 관한 연구" 한국사회복지연구회 43 (43): 113-139, 2012

    5 조동규, "조직구성원의 직무만족과 조직몰입에 관한 연구" 10 : 37-53, 2004

    6 노대명, "자활정책에 대한 평가 및 발전방향" 한국보건사회연구원 2010

    7 이인재, "자활실무자 직무만족 및 이직의도 연구" 한국사회복지행정학회 14 (14): 1-25, 2012

    8 노대명, "자활사업의 제도화 단계: 근로연계 복지의 출범, In 자활사업 15주년 기념백서: 자활운동의 역사와 철학" 자활정책연구소 2009

    9 최인섭, "사회복지전담공무원의 직무만족과 직무성과에 미치는 요인에 관한 연구" 13 : 282-311, 2001

    10 이상균, "사회복지연구에서의 매개효과 검증: 예방프로그램의 효과성 검증을 중심으로" 12 : 19-36, 2007

    1 김진수, "한국 자활후견기관 노동조합 설립의 배경과 의의" 9 (9): 29-32, 2003

    2 김경호, "클라이언트 폭력이 사회복지사의 직무만족에 미치는 영향" 한국사회복지행정학회 12 (12): 40-74, 2010

    3 나종문, "지역자활센터 종사자의 이직의사에 미치는 영향요인에 관한 연구" 한국정책과학학회 13 (13): 257-286, 2009

    4 문영주, "지역자활센터 성과평가에 대한 실무자의 인식 차이에 관한 연구" 한국사회복지연구회 43 (43): 113-139, 2012

    5 조동규, "조직구성원의 직무만족과 조직몰입에 관한 연구" 10 : 37-53, 2004

    6 노대명, "자활정책에 대한 평가 및 발전방향" 한국보건사회연구원 2010

    7 이인재, "자활실무자 직무만족 및 이직의도 연구" 한국사회복지행정학회 14 (14): 1-25, 2012

    8 노대명, "자활사업의 제도화 단계: 근로연계 복지의 출범, In 자활사업 15주년 기념백서: 자활운동의 역사와 철학" 자활정책연구소 2009

    9 최인섭, "사회복지전담공무원의 직무만족과 직무성과에 미치는 요인에 관한 연구" 13 : 282-311, 2001

    10 이상균, "사회복지연구에서의 매개효과 검증: 예방프로그램의 효과성 검증을 중심으로" 12 : 19-36, 2007

    11 김경호, "보육교사의 역할 스트레스가 이직의사에 미치는 영향: 직무만족의 매개효과 검증을 중심으로" 한국사회복지행정학회 14 (14): 231-262, 2012

    12 차명진, "노인생활시설 사회복지사들의 직무 및 조직특성과 직무만족도의 관계에서 전문직업적 정체성의 매개효과" 한국노년학회 29 (29): 669-682, 2009

    13 김경호, "노인복지관의 직무순환제도가 종사자의 조직몰입에 미치는 영향: 직무만족의 매개효과 검증을 중심으로" 한국사회복지행정학회 14 (14): 27-60, 2012

    14 김경호, "노인복지관의 직무순환제도 운영이 사회복지사의 직무만족에 미치는 영향" 한국자치행정학회 26 (26): 169-192, 2012

    15 김옥희, "노인돌보미의 직무만족이 조직몰입에 미치는 요인 연구 : 노인돌보미 집단 간 차이를 중심으로" 한국노인복지학회 (52) : 279-304, 2011

    16 이학식, "구조방정식 모형분석과 AMOS 6. 0" 법문사 2007

    17 Lam, P, "Work life, career commitment and job satisfaction as antecedents of career withdrawal cognition among teacher interns" 28 (28): 230-236, 1995

    18 Moore, J. E, "Why is this happening? A causal attribution approach to work exhaustion consequences" 25 (25): 335-349, 2000

    19 Mor Barak, M. E, "Why do they leave? Modeling child welfare workers’ turnover intentions" 28 : 548-577, 2006

    20 Morrell, K. M, "Unweaving leaving: The use of models in the management of employee turnover" 3 (3): 219-244, 2001

    21 Wong, C. F, "Turnover intention and job hopping behavior of music teachers in Malaysia" 4 (4): 425-434, 2010

    22 Powell, M. J, "Turnover in county public welfare agencies" 16 : 111-127, 1992

    23 Jaramillo, F, "The role of time wasted in sales force attitudes and intention to quit" 24 (24): 24-36, 2006

    24 Babakus, E, "The role of emotional exhaustion in sales force attitude and behavior relationships" 27 (27): 58-70, 1999

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    28 Yang, W, "Testing for invariance of employee turnover intention model: Multi-group comparison between knowledge workers and traditional staff" IEEE

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    31 Cherniss, C, "Professional burnout in human service organizations" Praeger 1980

    32 Ahuja, M, "Overworked and isolated? Predicting the effect of work-family conflict, autonomy, and workload on organizational commitment and turnover of virtual workers" 2002

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    34 Cohen, A, "Non-work Influences on Withdrawal Cognitions: An Empirical Examination of an Overlooked Issue" 50 (50): 1511-1537, 1997

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    39 MacKinnon, D. P, "Integrating mediators and moderators in research design" 21 (21): 675-681, 2011

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    41 Dalton, D. R, "Functional turnover: An empirical assessment" 66 : 716-721, 1981

    42 Samantrai, K, "Factors in the decision to leave: Retaining social workers with news in public child welfare" 37 : 454-458, 1992

    43 Lum, L, "Explaining nursing turnover intent: Job satisfaction, pay satisfaction, or organizational commitment?" 19 : 305-320, 1998

    44 Adelson, J. L, "Examining relationships and effects in gifted education research: An introduction to structural equation modeling" 56 (56): 47-55, 2012

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    46 Mobley, W. H, "Employee turnover: Causes, consequences, and control" Wesley Publishing Company Inc 1982

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    48 Gaines, J, "Emotional exhaustion in a high stress organization" 26 : 567-586, 1983

    49 Ducharme, L. J, "Emotional exhaustion and turnover intention in human service occupations: The protective role of coworker support" 28 : 81-104, 2008

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    51 Hser, Y. I, "Drug treatment counselor practices and effectiveness: An examination of literature and relevant issues in a multilevel framework" 19 : 389-408, 1995

    52 Mannheim, B, "Differences in organizational commitment and its correlates among professional and nonprofessional occupational welfare workers" 23 (23): 119-137, 2000

    53 Razza, N. J, "Determinants fo direct-care staff turnover in group homes for individuals with mental retardation" 31 : 284-291, 1993

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    64 Mor Barak, M. E, "Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and meta-analysis" 75 (75): 625-661, 2001

    65 Williams, L. J, "Antecedents and consequences of satisfaction and commitment in turnover models: A reanalysis using latent variable structural equations methods" 71 (71): 219-231, 1986

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    68 Koh, H. C, "An analysis of the factors affecting the turnover intention of non-managerial clerical staff: A Singapore study" 6 : 192-207, 1995

    69 Bluedorn, A. C, "A taxonomy of turnover" 3 (3): 647-651, 1978

    70 Cordes, C. L, "A review of an integration of research on job burnout" 18 : 621-656, 1993

    71 Mathieu, J. E, "A review and meta-analysis of the antecedents, correlates, and consequences of a organizational commitment" 108 (108): 171-194, 1990

    72 Mulvey, K. P, "A national study of the substance abuse treatment workforce" 24 : 51-57, 2003

    73 Mathieu, J. E, "A causal model of the antecedents of organizational commitment among professionals and non-professionals" 34 (34): 299-317, 1989

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