UCI 디지털식별체계시스템의 사용자만족에 영향을 미치는 요인에 관한 연구

다국어 초록 (Multilingual Abstract)

Korean Government has invested a lot of efforts on digital contents industry. It believes that the digital contents industry enables Korea to regain the reputation of the most powerful IT country. Among its various efforts to promote the digital contents industry, a Digital Contents Identifier System, called UCI(Universal Contents Identifier), has been developed and deployed. UCI has provided a critical infrastructure for digital contents production and distribution. Thanks to Korean Government’s efforts, users (companies and individuals) have currently registered 3.8 million digital contents through 25 RA organizations. Although the number of registered contents has been increased rapidly, many organizations hesitate to adopt the UCI system due to the lack of visible and short-term returns from the UCI system.
Thus, this research tries to explore factors which affect UCI user satisfaction. This research finds that user’s awareness, information quality, and service quality are the critical influencing factors toward UCI user satisfaction. In addition, this research finds that the critical influencing factors in public organizations are different from the critical influencing factors in private organizations. These findings hopefully provide useful guidelines for disseminating the UCI system widely

참고문헌 (Reference)

1 허정봉, "호텔정보시스템 사용자만족도의 영향요인에 관한 연구-서울지역 특급호텔 Fidelio and Opera 프론트오피스 시스템 사용자 중심으로" 22 : 43-66, 2006

2 박민수, "조직특성에 따라 ERP 성공요인이 ERP 성과에 미치는 영향에 관한 연구" 12 : 83-101, 2007

3 조경호, "조직유형별 직업만족도 비교 연구 : 공공성접근을 중심으로" 35 (35): 163-180, 2001

4 변대호, "전자정부 웹사이트의 지각된 유용성이 이용만족도와 재방문에 미치는 영향" 한국정보시스템학회 16 (16): 51-68, 2007

5 조남재, "역량기반 기업 HRD 시스템 사용자 만족도의 영향요인에 관한 연구" 4 (4): 9-26, 2006

6 김재훈, "디지털식별체계 시스템 사용자만족도에 영향을 미치는 요인에 관한 연구 : UCI를 중심으로" 369-374, 2009

7 이상원, "디지털 콘텐츠 유통 인프라 개발을 위한 로드맵" 한국IT서비스학회 8 (8): 75-86, 2009

8 김상욱, "기초자치단체 행정정보시스템의사용자 만족도 영향요인 도출을 위한 실증연구" 한국지역정보화학회 10 (10): 59-85, 2007

9 강상욱, "국가 디지털콘텐츠 식별체계 소개 및 도입현황" 한국정보사회진흥원 2006

10 서창교, "개인 특성이 인터넷 쇼핑몰 사용의도에 미치는 영향" 한국경영정보학회 14 (14): 1-22, 2004

11 Mahmood, M. A., "Variables Affecting Information Technology End-User Satisfaction : A Meta-analysis of the Empirical Literature" 52 : 751-771, 2000

12 Lynch, C. A., "Uniform Resource Naming : From Standards to Operational Systems" 20 (20): 39-, 1984

13 한국정보화진흥원, "UCI 편람" 2009

14 한국정보화진흥원, "UCI 명세서" 2007

15 임규건, "UCI 도입을 통한 BPR과 새로운 수익모델 개발에 관한 사례연구 : SBSi 사례" 731-740, 2006

16 백승익, "UCI RA 성과측정을 위한 KPI 개발에 관한 연구" 한국정보화진흥원 2006

17 Agarwal, R., "Time Flies When You’re Having Fun : Cognitive Absorption and Beliefs about Information Technology Usage" 24 (24): 665-694, 2000

18 Doll, J, "The Measurement of End-User Computing Satisfaction" 12 (12): 259-274, 1988

19 Rainer, R. K., "The Keys to Executive Information Systems Success" 12 (12): 83-98, 1995

20 Olson, M. H., "The Impact of Office Automation on the Organization : Some Implications for Research and Practice" 838-847, 1982

21 Hiltz, S. R., "The Evolution of User Behavior in A Computerized Conferencing System" 24 (24): 739-751, 1981

22 DeLone, W. H., "The DeLone and McLean-Model of Information Systems Success : A Ten-Year Update" 19 (19): 9-30, 2003

23 Ballantine, J., "The 3-D Model of Information Systems Success: the Search for the Dependent Variable Continues" 9 (9): 5-14, 1996

24 Mahmood, M. A., "System Development Methods-A Comparative Investigation" 11 (11): 293-312, 1987

25 Pitt, L. F., "Service Quality : A Measure of Information Systems Effectiveness" 19 (19): 173-187, 1995

26 Parasuraman, A., "SERVQUAL; A Multiple- Item Scale for Measuring Consumer Perceptions of Service Quality" 64 : 41-50, 1988

27 Parasuraman, A., "Refinement and Reassessment of the SERVQUAL Scale" 67 (67): 420-450, 1991

28 Kettinger, W. J., "Pragmatic Perspectives on the Measurement of Information Systems Service Quality" 21 (21): 223-240, 1997

29 Gallagher, C. A., "Perceptions of the Value of a Management Information System" 17 (17): 46-55, 1974

30 Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology" 13 (13): 319-339, 1989

31 Breschneider, S., "Organizational Adoption of Microcomputer Technology : The Role of Sector" 4 (4): 88-109, 1993

32 Miller, J., "Measuring the Effectiveness of Computer-based Information Systems in the Financial Services Sector" 11 (11): 107-124, 1987

33 Jiang, J. J., "Measuring Information System Service Quality : SERVQUAL from the Other Side" 26 (26): 145-166, 2002

34 DeLone, W. H., "Information System Success : The Quest for the Dependent Variable" 60-95, 1992

35 Zmud, R. W., "Individual Differences and MIS Success : A Eeview of the Empirical Literature" 25 (25): 966-979, 1979

36 이재범, "IT 투자성과의 정량적 평가와 정성적 평가의 상관관계에 관한 연구" 한국경영정보학회 9 (9): 149-168, 2007

37 Goodhue, D., "I/S Attitudes : Toward Theoretical and Definitional Clarity" 19 (19): 6-15, 1988

38 Lucas, H. C., "Empirical Evidence for a Descriptive Model of Implementation" 2 (2): 27-42, 1978

39 Rogers, E. M., "Diffusion of innovations, 4th" The Free Press 1995

40 Bailey, J. E., "Development of A Tool for Measuring and Analyzing Computer User Satisfaction" 29 (29): 530-545, 1983

41 NISO, "Common Identifiers and Their Acronyms" 13-14, 2006

42 Agarwal, R., "Are Individual Differences Germance to the Acceptance of New Information Technologies?" 30 (30): 361-391, 1999

43 Stinivasan, A., "Alternative Measures of System Effectiveness : Associations and Implications" 9 (9): 243-253, 1985

44 Morison, P. R., "A Survey of Attitudes Toward Computers" 26 (26): 1051-1057, 1983

45 Ginzberg, M., "A Study of Implementation Process" 13 (13): 85-102, 1978

46 Baroudi, J. J., "A Short-Form Measure of User Information Satisfaction : A Psychometric Evaluation and Notes on Use" 4 (4): 44-59, 1998

47 Jones, A. T., "A Proposed Hierarchical Control Model for Automated Manufacturing Systems" 5 (5): 15-25, 1986

48 Seddon, P. B., "A Partial Test and Development of the DeLone and McLean Model of IS Success" 99-110, 1994

49 Myers, B. L., "A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function : Toward a Theory for Information Systems Assessment" 10 (10): 6-25, 1997

50 문화체육관광부, "2008년 디지털콘텐츠 시장 조사" 2009