팀성격과 팀내 조직시민행동 규범이 구성원의 조직시민행동에 미치는 효과: 다수준 구성타당화 접근 = The Effect of Team Personality and Team OCB Norm on Team member's OCB: A Multilevel Construct Validation Approach

다국어 초록 (Multilingual Abstract)

With growing interests in multilevel research on organizational citizenship behavior(OCB), this study developed a multilevel model associated with personality and OCB. The purpose of this study was two-folded. First, it investigated the multilevel homology in relationship between personality and OCB. Second, the study examined a cross-level model in which team-level OCB norm fully mediated the relationship between team personality and individual-level OCB measured by peers. Using a sample of 185 employees in 47 teams and two multilevel data analysis methods(HLM & WABA), the study found that team agreeableness was related to team's helping others norm and team conscientiousness was related to team's job dedication norm emerged through referent-shift composition model. Further, it was found that team-level OCB norm mediated the relationship between team personality and individual-level OCB. The implications of this study and the directions for future research were discussed along with limitations of the study.

국문 초록 (Abstract)

이 연구의 첫 번째 목적은 최근 증가하고 있는 성격과 조직시민행동에 대한 다수준적 접근의 필요성에 따라, 기존에 밝혀졌던 개인수준의 성격과 조직시민행동 간의 관계가 팀수준에서도 성립하여 다수준 상동관계(multilevel homology)를 보이는지 검증하는 데 있다. 두 번째 목적은 참조-이동(referent-shift) 배합모델을 통해 팀수준으로 승화된 팀성격과 팀내 조직시민행동 규범이 동료평정에 의해 측정된 개인의 조직시민행동에 어떠한 영향을 미치는지를 다수준 통합모델을 이용하여 WABA와 HLM을 통해 검증하는 데 있다. 47개팀에 속한 185명의 팀원으로부터 수집된 자료를 분석한 결과, 원만성과 성실성은 개인수준 및 팀수준 모두에서 조직시민행동과 동형적인 관계를 보이는 것으로 나타났다. 또한 팀수준 및 교차수준 모델에 있어서 팀원만성과 팀성실성은 팀내 조직시민행동 규범을 통하여 개인의 조직시민행동에 유의한 영향을 미치는 것으로 나타났다. 이러한 결과를 바탕으로 연구의 의의, 한계점 및 미래연구에 대하여 논의하였다.

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