한국 위기관리정책 집행에서의 조직간 갈등관리 실증 분석 : 재난관리 조직의 갈등관리 영향요인을 중심으로 = (An) Empirical Analysis of the Interorganizational Conflict Management in Implementing the Crisis and Emergency Management Policy in Korea -Conflict Management Influencing Factors of the Disaster Management Organization

다국어 초록 (Multilingual Abstract)

In implementing the crisis and emergency management policy, the interorganizational conflict was occurred among participating organizations, and it interfered not only the effectiveness of the crisis and emergency policy but also caused a damage of politics, economy, society, culture. Accordingly, this study aims to review theories about the crisis and emergency management, the conflict management, implementing structure, influencing factors and find ways to improve the interorganizational conflict management.
For accomplishing the purpose, this thesis selected the oil spill from Hebei Spirit Tanker in the sea off Taean(December, 2007), the Trucker's Strike(June, 2008), and the Soongrae-Mun fire(February, 2008). In addition, theoretical analysis and case study were adopted as methodologies for solving research problems. To complement the case study, this research conducted in-depth interviews with a staff in charge related to the cases. And AHP analysis was used to compare the importance and priority of a conflict management influencing factors. Lastly, SPSS 12.0 as statistical analysis was used to grasp the causal relationships between a influencing factors and a effectiveness of the conflict management.
First, this paper analyzed the cases from five aspects including behavior rationale and conflict types in implementing structure and law and system, organization, operation, strategy in a conflict management influencing factors. Behavior rationale that was a policy programme rationale and a organization rationale had an effect on subunits of organizations, and conflict types was divided into a power/interests pursuit conflict and a responsibility/loss evasion conflict. Law and system of a conflict management influencing factor, from t cside the organization, was compt aed of a leg alation, a asibiliand a supporting system relevant to conflict management. Organization factor, from inside the organization, was compt aed of a human resourcursund budget, a task force team, a will and leadership of chief. Operation factor, from anization, was compt relationship, was compt aed of a communicompt channel, a inf, mompt d aclosure and sharing, reductpt of perceptpt gap. Strategy factor, as a conflict resol cpt method, was compt aed of a negocpompt between the parties, medpompt and arbitration by the third party, a judicpol settlement. From anizresults, wizfound that a power/interests pursuit conflict occurred when implementing organizations had a policy programme rationale and a organization rationale, and a responsibility/loss evasion conflict occurred when implementing organizations had a organization rationale ,in the most case. And a conflict management influencing factors had been not established almost with the exception of strategy.
Next, according to the results of surveying crisis and emergency management specialists(universities/research institutes, local governmen-
ts) on the relative importance and priority of factors related to conflict management influencing factors, importance was high in order of operation factor → law and system factor → organization factor → strategy factor. In addition, the combined weight of the importance and priority of factors for interorganizational conflict management in implementing the crisis and emergency management policy was high in order of will and leadership of chief → communication channel → negotiation between the parties → legislation of conflict management → information disclosure and sharing. That is, for interorganizational conflict management, it is important to improve operation on communication channel and information sharing among the implementing organizations and relevant laws and systems including the legislation and support system about conflict management.
By surveying civil servants, university professors, civic organizations󰡑members involved in crisis and emergency management, this study analyzed how the effectiveness of interorganizational conflict management is affected by conflict management influencing factors among participating organizations implementing the crisis and emergency management policy. With regard to the effect relation between the conflict management influencing factors and the effectiveness of interorganizational conflict management, the legislation and support system relevant to a law and system of conflict management had a positive effect on the effectiveness of conflict management. And organization of conflict management is perceived that the effectiveness of conflict management is affected by will and leadership of chief, human resources and budget of conflict management. This result was same from that of surveying specialists on priority among the conflict management influencing factors. In operation of a conflict management, acquisition of communication channel and reduction of perception gap had a positive effect on the effectiveness of conflict management, and negotiation between the parties and mediation and arbitration by the third party in strategy of conflict management are perceived a positive effect on it.
Accordingly, for the interorganization conflict management, we need to make improvements as follows. First, we need to induce an implementing organization to have a policy program rationale so that it could prevent a interorganizational conflict or minimize a conflict damage in implementing the crisis and emergency policy. Second, legislation and supporting system relevant a conflict management should be builded to acquire a acceptance and fulfillment of a means of conflict resolution and to management a role and a area of implementing organizations. Third, we need to strengthen the conflict management ability of implementing organizations by educ abiliand trainiilia subunit of a organizationonfultivatiilia human resource, etc. Fourth, it is required to develop the ilia humship of trust to perceive and share accurately, a contents, a information, an effect of conflict. Fifth, the implementing organizations should be develop a choice manual about a conflict management strategy so that it could settle promptly from conflict condition and environment.

목차 (Table of Contents)

• 제1장 서 론 1
• 제1절 연구의 배경 및 목적 1
• 1. 연구의 배경 2
• 2. 연구 목적 5
• 제2절 연구의 범위 및 방법 8
• 1. 연구의 범위 8
• 2. 연구의 방법 9
• 제2장 위기관리정책 집행과 갈등관리 11
• 제1절 위기관리정책 집행의 의의와 접근법 11
• 1. 위기관리정책 집행의 의의 11
• 2. 위기관리정책 집행의 단계 13
• 3. 위기관리정책 집행의 접근법 21
• 제2절 위기관리정책 집행구조의 갈등관리 40
• 1. 집행구조에서의 갈등관리 개념 40
• 2. 집행구조에서의 갈등관리 구성 45
• 제3절 갈등관리의 유형과 영역 47
• 1. 갈등관리의 의의 47
• 2. 갈등관리의 유형 55
• 3. 위기관리정책에서의 갈등관리 영역 58
• 제4절 연구의 분석 틀 84
• 제3장 위기관리정책 집행에서의 갈등관리 사례 분석 91
• 제1절 허베이 스피리트호 유류유출 사고 갈등관리 분석 91
• 1. 주요 쟁점 분석 91
• 2. 조직간 갈등관리 분석 101
• 3. 분석 결과 108
• 제2절 화물연대파업 갈등관리 분석 110
• 1. 주요 쟁점 분석 110
• 2. 조직간 갈등관리 분석 119
• 3. 분석 결과 130
• 제3절 숭례문 화재 사고 갈등관리 분석 132
• 1. 주요 쟁점 분석 132
• 2. 조직간 갈등관리 분석 144
• 3. 분석 결과 149
• 제4절 갈등관리 사례 분석 비교 및 요약 151
• 1. 집행구조 갈등유형 비교 분석 151
• 2. 갈등관리 법‧제도 요인 분석 154
• 3. 갈등관리 조직 요인 분석 155
• 4. 갈등관리 운영 요인 분석 158
• 5. 갈등관리 전략 요인 분석 160
• 제4장 위기관리정책 집행에서의 갈등관리 실증 분석 163
• 제1절 조직간 갈등관리 요인 우선순위 분석: AHP 분석을 중심으로 163
• 1. 조직간 갈등관리 측정 요인 163
• 2. 조직간 갈등관리 요인 우선순위 분석 171
• 3. 분석 결과 176
• 제2절 위기관리 정책집행에서의 조직간 갈등관리 실증분석 177
• 1. 가설 설정과 설문 구성 177
• 2. 위기관리정책 집행의 조직간 갈등관리 분석 180
• 3. 연구가설 검증 201
• 4. 분석 결과 203
• 제3절 위기관리 정책집행에서의 갈등관리 개선 방안 205
• 1. 위기관리정책 집행의 갈등관리 기본 방향 205
• 2. 갈등관리 관련 법령 제정 및 협조․지원 체계 구축 206
• 3. 정책집행조직의 갈등관리 역량 강화 209
• 4. 참여조직간 신뢰 관계 형성 211
• 3. 갈등관리 전략 선택 매뉴얼 개발 213
• 제5장 결 론 215
• 참고문헌 223
• 부록 1: AHP 설문지 240
• 부록 2: 인식 조사 설문지 250