공공조직의 레드테이프 영향요인 연구 = A Study on Determinants of Red Tape in the Public Organization

다국어 초록 (Multilingual Abstract)

The purpose of this study is to analyze the determinants and conceptions of red tape related to bureaucracy pathology in the public organization. Based on the analysis, this paper proposes several implications of red tape in Korea. First, I defined a number of possible examples of red tape such as work delay, procedural complexity, excess document and excess document red tape. These examples of red tape hold relatively high scores in regard to ameasured value. Second, it is showed that work delay red tape is affected by work quantity and audit, while procedural complexity red tape by compensation expectation, formalism, centralization of power, and excess document red tape by audit, compensation expectation, formalism, and centralization of power. Third, these red tapes have nothing to do with the ambiguity of goals in public organizations. Despite such argument this paper is a basic study in the level of exploratory research.

국문 초록 (Abstract)

본 연구는 관료제의 병리현상을 나타내는 레드테이프 개념을 규정과 절차로 야기되는 결과적 상태로 정의하고 그 영향요인을 분석하였다. 연구결과에 따르면 첫째, 레드테이프 수준은 규정이나 절차에 따른 문서과다가 가장 높고, 업무지연, 절차복잡 순으로 나타났다. 정보기술의 활용으로 문서작성이 축소되고 있음에도 여전히 과다한 서류작업이 발생하고 있다. 둘째, 레드테이프 영향요인으로 감사제도, 집권화, 업무량, 보상기대, 형식주의 등이 유의미한 영향을 미치고, 목표모호성, 신뢰, 외부통제요인과는 영향관계가 없는 것으로 나타났다. 셋째, 공공조직의 레드테이프는 규정과 절차로 인해 초래되는 역기능 측면을 강조해주고 있다. 레드테이프가 완전히 제거대상이기 보다는 업무처리를 위해 필요한 경우이다. 따라서 레드테이프 수준을 줄이거나 최소화하는 제도설계가 필요하다.

참고문헌 (Reference)

1 이종범, "형식주의의 재음미: 딜레마와 상징적 형식주의" 정부학연구소 14 (14): 5-34, 2008

2 김영민, "행정조직의 레드테이프 연구" 성균관대 1998

3 김병섭, "행정조직의 레드테이프" 30 : 1-17, 1996

4 손경식, "지방자치단체감사제도의 문제점과 개선방안" 71-85, 2003

5 박종구, "정보통신기술이 레드테이프에 미치는 영향" 정부학연구소 11 (11): 261-289, 2005

6 장덕희, "정보기술과 레드테이프의 관계연구" 국민대 2002

7 최영훈, "정보기술, 레드테이프 부패의 관계성" 한국부패학회 2002

8 목진휴, "전자정부를 통한 행정부패 감소방안:정보통신기술(ICT)을 통한레드테이프의 제거방안을 중심으로" 한국정보화진흥원 9 (9): 3-17, 2002

9 함요상, "신공공관리적 행정개혁의 도입과 수준 변화" 한국정부학회 18 (18): 649-674, 2006

10 박경효, "민원행정의 레드테이프 결정요인 분석" 3 (3): 23-36, 1999

11 전영한, "목표 모호성이 관료주의문화에 미치는 영향" 한국행정연구소 42 (42): 1-21, 2004

12 OECD정부혁신아시아센터, "레드테이프에서 스마트테이프로: OECD 국가들의 행정간소화전략"

13 한인섭, "공공조직과 민간기업의 레드테이프 수준비교" 한국행정연구원 16 (16): 31-54, 2008

14 Moon, Myung Jae, "The Pursuit of Managerial Entrepreneurship" 59 (59): 31-43, 1999

15 Chandler, R. C, "The Public administration dictionary" John Wiley & Sons .Inc. 1982

16 Scott, Patrick G, "The Influence of Red Tape on Bureaucratic" 19 (19): 615-633, 2000

17 Pandey, Sanjay K, "The Impact of Red Tape's Administrative Delay on Public Organization's Interest in New Information Technologies" 7 (7): 113-130, 1997

18 Bozeman Barry, "Risk Culture in Public and Private Organization" 58 (58): 10-118, 1998

19 Rainey Hal G, "Research Note: Public and Private Manager's Perceptions of Red Tape" 55 (55): 567-574, 1995

20 Miller, Gary J, "Reforming Bureaucracy" Prentice-Hall 1987

21 Landau, M, "Redundancy, Rationality and Problem of Duplication and Overlap" 29 : 1969

22 Rai G. S, "Reducing Bureaucratic Inflexibility" 57 : 44-58, 1983

23 Scott, Patrick G, "Red tape and public service motivation" 25 (25): 155-180, 2005

24 Buchanan, B, "Red tape and Service Ethic" 6 (6): 423-444, 1975

25 Pandey, Sanjay K, "Red Tape: A Review and Assessment of Concepts and Measures" (4) : 553-580, 2002

26 Bozeman Barry, "Red Tape and task delays in public and private organization" 24 (24): 290-323, 1992

27 Goodsell, Charles T, "Red Tape and a Theory of Bureaucratic Rules" 60 (60): 373-375, 2000

28 Turaga, Rama Mohana R, "Red Tape and Public Managers Decision Making" 35 (35): 363-379, 2005

29 DeHart-Davis, Leisha, "Red Tape and Public Employees" 15 (15): 133-148, 2005

30 Bozeman Barry, "Red Tape and Clean Air" 9 (9): 141-177, 1999

31 Kaufman, H, "Red Tape : Its Origins, Uses, and Abuses" Brooking 1977

32 Bozeman Barry, "Public Management Decision Making" 64 (64): 553-565, 2004

33 Baldwin, J. N, "Perceptions of Public Versus Private Sector Personnel and Informal Red Tape" 20 : 7-28, 1990

34 Bennett, J. R, "Paperwork and Bureaucracy" 17 : 435-451, 1979

35 Bozeman Barry, "Organizational Rules and the Bureaucratic Personality" 42 (42): 163-189, 1998

36 Pandey, Sanjay, "Organizational Effectiveness and Bureaucratic Red Tape" 30 (30): 398-425, 2007

37 Bretschneider, S, "Management Information Systems in Public and Private Organizations" 50 (50): 536-545, 1990

38 Lan Zhiyong, "Goals, Rules and Effectiveness in Public, Private, and Hybrid Organizations" 2 (2): 5-28, 1992

39 Pandey, Sanjay K, "Exploring public sector communication performance" 66 (66): 37-51, 2006

40 Pandey, Sanjay K, "Examining Red Tape in Public and Private Organizations" 10 (10): 779-799, 2000

41 Moon Jae, M, "Does the Perception of Red Tape Constrain IT Innovativeness in Organization?" 12 (12): 273-291, 2002

42 OECD, "Cutting Red Tape : National strategies for Administration Simplification"

43 Coursey, David H, "Content Domain, Measurement and Validity of the Red Tape Concept" 37 (37): 349-361, 2007

44 Brynard, Dirk J, "Combating red tape in the Public Sector" 8 (8): 38-47, 1995

45 Bozeman Barry, "Bureaucratic Red Tape and Formalization" 26 (26): 1-17, 1996

46 Bozeman Barry, "Bureaucracy and Red Tape" Prentice Hall 2000

47 Walker, R.M, "An Organizational Echelon Analysis of the Determinants of Red Tape in Public Organizations" 68 (68): 1112-1127, 2008

48 Rosenfield, R. A, "An Expansion and Application of Kaufman's Model of Red Tape" 3 : 603-620, 1984

49 Bozeman Barry, "A theory of Government Red Tape" 3 (3): 273-303, 1993

50 Pandey, Sanjay K, "A Multistage of Management Perceptions of Red Tape" 37 (37): 542-575, 2005