This study was to determine the mediator or moderator role of hotel choice attribute in the relationship between personal value and satisfaction by hotel visitors. Methods: Data was collected from 274 hotel visitors in Myungdong and Itaewon by means o...
This study was to determine the mediator or moderator role of hotel choice attribute in the relationship between personal value and satisfaction by hotel visitors. Methods: Data was collected from 274 hotel visitors in Myungdong and Itaewon by means of structured questionnaires. Data was analyzed with descriptive statistics, factor analysis, Pearson`s correlation coefficient and hierarchial multiple regression using the SPSS program. Results: Hotel choice attribute showed mediating effects between personal value and satisfaction by hotel visitors. However, hotel choice attribute did not show moderating effects. Conclusion: Hotel visitors` choice attribute, the hotel visitors` personal value and satisfaction have a strong relationship. This finding suggests the importance of hotel choice attributes to increase hotel visitors satisfaction.