국립중앙도서관 "우편 복사 서비스"로 연결 됩니다.
스콜라The purpose of this study is to exam effect of the service quality of family restaurant on customer satisfaction, willingness to return to and willingness to behavioral intention. Several hypotheses established for identification such a correlation. I...
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RISS 인기검색어
패밀리레스토랑 서비스품질이 고객 만족 및 행동의도에 미치는 영향 -성별을 조절변수로- = Family Restaurants` Service Quality on Customers` Satisfaction and Willingness to behavioral intention
한글로보기https://www.riss.kr/link?id=A99824253
- 저자
- 발행기관
- 학술지명
- 권호사항
-
발행연도
2012
-
작성언어
-
-
주제어
패밀리레스토랑 ; 서비스품질 ; 고객만족 ; 행동의도 ; 재방문의도 ; 추천의도 ; Family Restaurants ; Service Quality ; Customer Satisfaction ; Revisiting ; recommend ; behavior intention
-
KDC
300
-
등재정보
KCI등재
-
자료형태
학술저널
- 발행기관 URL
-
수록면
17-36(20쪽)
- 제공처
-
0
상세조회 -
0
다운로드
부가정보
다국어 초록 (Multilingual Abstract)
The purpose of this study is to exam effect of the service quality of family restaurant on customer satisfaction, willingness to return to and willingness to behavioral intention. Several hypotheses established for identification such a correlation. It surveyed 252 customers who were visiting family restaurants located in Daejeon. The collected statistics and data were processed using the SPSS WIN 20.0, and were given a frequency analysis, a reliability analysis, a factor analysis, and a multiple linear analysis. the analysis showed that, of the four factors defining the quality of services offered by family restaurants, service staffs` responsive, professionalism, and restaurants` cleanliness affected customers` satisfaction and willingness to return to and recommend the restaurants.
The purpose of this study is to exam effect of the service quality of family restaurant on customer satisfaction, willingness to return to and willingness to behavioral intention. Several hypotheses established for identification such a correlation. It surveyed 252 customers who were visiting family restaurants located in Daejeon. The collected statistics and data were processed using the SPSS WIN 20.0, and were given a frequency analysis, a reliability analysis, a factor analysis, and a multiple linear analysis. the analysis showed that, of the four factors defining the quality of services offered by family restaurants, service staffs` responsive, professionalism, and restaurants` cleanliness affected customers` satisfaction and willingness to return to and recommend the restaurants.
동일학술지(권/호) 다른 논문
-
- 대한관광경영학회
- 권재일 ( Jae Il Kwon )
- 2012
- KCI등재
-
경북지역 관광관련 언론동향 분석 -신문보도를 중심으로-
- 대한관광경영학회
- 김미경 ( Mi Kyung Kim )
- 2012
- KCI등재
-
항공사 승무원 팀조직의 팀후원인식, 팀몰입, 서비스 성과 간의 구조적 관계
- 대한관광경영학회
- 김순희 ( Soon Hee Kim )
- 2012
- KCI등재
-
- 대한관광경영학회
- 김승리 ( Seung Lee Kim )
- 2012
- KCI등재
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