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      Knowledge management : a state of the art guide

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      https://www.riss.kr/link?id=M9986618

      • 저자
      • 발행사항

        London: Kogan Page, 2001

      • 발행연도

        2001

      • 작성언어

        영어

      • 주제어
      • DDC

        658.4038 판사항(21)

      • ISBN

        0749436492

      • 자료형태

        일반단행본

      • 서명/저자사항

        Knowledge management: a state of the art guide / Paul R. Gamble & John Blackwell

      • 형태사항

        x, 226p.: ill.; 24 cm.

      • 일반주기명

        Includes bibliographical references and index.

      • 소장기관
        • 국립중앙도서관 국립중앙도서관 우편복사 서비스
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      목차 (Table of Contents)

      • CONTENTS
      • Acknowledgements = ⅸ
      • 1 What do we know? The state of the art = 1
      • The development of knowledge management = 5
      • The modern enterprise is about knowledge = 11
      • CONTENTS
      • Acknowledgements = ⅸ
      • 1 What do we know? The state of the art = 1
      • The development of knowledge management = 5
      • The modern enterprise is about knowledge = 11
      • Summary = 23
      • 2 Drivers of the new economy = 25
      • Basic knowledge management disciplines = 31
      • Emerging trends = 33
      • Best and worst practice = 34
      • Summary = 38
      • 3 Practice orientation = 41
      • How to institutionalize best practice = 50
      • Summary = 54
      • 4 Process orientation = 56
      • Recognizing different types of knowledge = 64
      • The Internet and intranets = 67
      • Supporting the knowledge management process = 70
      • Summary = 71
      • 5 Communities of practice and knowledge conversion = 73
      • Modes of knowledge conversion = 73
      • The sound of one hand clapping = 78
      • A volunteer is worth ten pressed men = 84
      • Building on social capital = 85
      • Fostering communities of practice = 90
      • Managing intellectual capital = 91
      • The importance of culture and trust = 92
      • The role of the CKO = 96
      • Summary = 98
      • 6 Transparent marketing = 100
      • Building communities of customers and suppliers = 103
      • Sustaining the knowledge-based alliance = 105
      • Supplier knowledge = 107
      • Customer knowledge = 109
      • Knowledge processes = 111
      • Principles of managing customer knowledge = 115
      • Summary = 117
      • 7 The knowledge management matrix = 118
      • Positioning the knowledge management strategy = 118
      • Strategy rollout = 122
      • Approaches to managing knowledge processes = 128
      • Strategy and infrastructure = 133
      • Mapping approaches to types of knowledge = 135
      • Tools and decision models = 135
      • Prioritizing knowledge strategies = 139
      • Summary = 140
      • 8 Learning and knowledge = 142
      • Learner responsibilities = 142
      • Learning and training as a product = 146
      • Short-term virtual communities of practice = 147
      • Dialogue as knowledge = 149
      • Changing expectations = 151
      • Cultural differences in learning styles = 154
      • Corporate memory and learning = 154
      • Summary = 161
      • 9 Technology and knowledge management = 162
      • The role of technology = 162
      • People-finder systems = 167
      • Content management = 175
      • Summary = 182
      • 10 Measurement and evaluation = 185
      • Assessing intellectual capital = 187
      • The value of intellectual capital = 188
      • Targeting knowledge management applications = 191
      • The value of knowledge = 194
      • Key performance indicators and critical success factors = 200
      • Customer value management = 201
      • Mergers and acquisitions = 202
      • Knowledge push = 202
      • Summary = 203
      • Appendix = 205
      • References = 216
      • Index = 219
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