Knowledge management : a state of the art guide

목차 (Table of Contents)

• CONTENTS
• Acknowledgements = ⅸ
• 1 What do we know? The state of the art = 1
• The development of knowledge management = 5
• The modern enterprise is about knowledge = 11
• Summary = 23
• 2 Drivers of the new economy = 25
• Basic knowledge management disciplines = 31
• Emerging trends = 33
• Best and worst practice = 34
• Summary = 38
• 3 Practice orientation = 41
• How to institutionalize best practice = 50
• Summary = 54
• 4 Process orientation = 56
• Recognizing different types of knowledge = 64
• The Internet and intranets = 67
• Supporting the knowledge management process = 70
• Summary = 71
• 5 Communities of practice and knowledge conversion = 73
• Modes of knowledge conversion = 73
• The sound of one hand clapping = 78
• A volunteer is worth ten pressed men = 84
• Building on social capital = 85
• Fostering communities of practice = 90
• Managing intellectual capital = 91
• The importance of culture and trust = 92
• The role of the CKO = 96
• Summary = 98
• 6 Transparent marketing = 100
• Building communities of customers and suppliers = 103
• Sustaining the knowledge-based alliance = 105
• Supplier knowledge = 107
• Customer knowledge = 109
• Knowledge processes = 111
• Principles of managing customer knowledge = 115
• Summary = 117
• 7 The knowledge management matrix = 118
• Positioning the knowledge management strategy = 118
• Strategy rollout = 122
• Approaches to managing knowledge processes = 128
• Strategy and infrastructure = 133
• Mapping approaches to types of knowledge = 135
• Tools and decision models = 135
• Prioritizing knowledge strategies = 139
• Summary = 140
• 8 Learning and knowledge = 142
• Learner responsibilities = 142
• Learning and training as a product = 146
• Short-term virtual communities of practice = 147
• Dialogue as knowledge = 149
• Changing expectations = 151
• Cultural differences in learning styles = 154
• Corporate memory and learning = 154
• Summary = 161
• 9 Technology and knowledge management = 162
• The role of technology = 162
• People-finder systems = 167
• Content management = 175
• Summary = 182
• 10 Measurement and evaluation = 185
• Assessing intellectual capital = 187
• The value of intellectual capital = 188
• Targeting knowledge management applications = 191
• The value of knowledge = 194
• Key performance indicators and critical success factors = 200
• Customer value management = 201
• Mergers and acquisitions = 202
• Knowledge push = 202
• Summary = 203
• Appendix = 205
• References = 216
• Index = 219